Reflexive Concepts is seeking a skilled System Engineer I to join our growing team!
As part of the Mission Management team you will support customers integrating with Enterprise and IC Attribute and Authorization services — helping development teams understand how to integrate with and resolve issues in REST services, and supporting end users whose accesses are being granted or denied incorrectly. You will use JIRA for ticket management and provide support through email, chat, and phone. The ideal candidate is an analytical thinker who enjoys solving puzzles and problems.
Qualifications:
Seven (7) years of systems engineering experience
Bachelor's Degree or higher in Computer Science, Engineering, or a related technical field
An additional four (4) years of systems engineering experience may be substituted for the degree, for a total of twelve (12) years
Desired Skills:
Must be able to work in a collaborative environment, with minimal supervision
Online and telephone customer support
LDAP directories
SQL and basic database querying
RESTful services
Public Key Infrastructure (PKI)
Ticket tracking systems (e.g., JIRA, Redmine)
Ability to analyze system applications and perform troubleshooting
Ability to understand and communicate complex software systems
Ability to modify Confluence pages and write technical documentation to support customers
Ability to assist with educating and training customers on software capabilities
Ability to assist with understanding and defining customer needs