System Engineer Manager ServiceNow and Infrastructure Development, Amazon Leo Enterprise Engineerin

Amazon

Bellevue, WA

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JOB DETAILS

SKILLS

Agile Programming Methodologies, Amazon Web Services (AWS), Best Practices, Broadband, Business Strategy, Capacity Management, Career Development, Channel Strategies, Cloud Computing, Communication Skills, Computer Science, Content Management, Continuous Deployment/Delivery, Cost Control, Customer Experience, Design Patterns Programming Methodologies, Engineering Management, Frequently Asked Questions (FAQ), Government, Government Requirements, Hospital, Infrastructure as a Service (IaaS), Internet/Online Service, Inventory Management, Kanban, Leadership, Mathematics, Multiplatform/Cross-Platform, Negotiation Skills, Onboarding, Operating Systems, Operational Improvement, Operational Support, Operations Planning, People Management, Performance Metrics, Process Improvement, Project Estimates, Public/Media/Press/Analyst Relations, Risk, Risk Management, ServiceNow, Software Development, Staff Training, Sustainability, System Operations, Systems Administration/Management, Systems Engineering, Team Building, Team Lead/Manager, Technical Leadership, Time Management, Training/Teaching, United States Citizen

LOCATION

Bellevue, WA

POSTED

30+ days ago

Description Amazon Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed. We are seeking an System Development Manager to lead critical infrastructure and platform services that enable our organization to scale and innovate. This role owns and manages ServiceNow, Hex, infrastructure (both bare metal and cloud services), and digital signage systems. Key job responsibilities Execute - Define resourcing and roles required to meet the team's one-to-three-year objectives for ServiceNow, Hex, infrastructure, and digital signage platforms - Balance immediate operational needs against long-term goals and vision for infrastructure services - Establish mechanisms to evaluate scope and priority across projects, identifying where to reduce scope on one project to meet more critical deliverables on others - Drive cost efficiencies and critical issue handling across all owned platforms - Proactively mitigate risks before they become roadblocks - Create scalable long-term mechanisms for process improvement - Own results - positive or negative - and establish mechanisms that audit customer experience, quality, and operational performance Ambiguity & Strategic Thinking - Manage a team where problems, opportunities, and strategies may not be fully defined - Make short-term vs. long-term decisions independently, defining clear goals and objectives - Design the right team structure, mechanisms, and strategy to meet long-term business goals - Distinguish between one-way and two-way door decisions, enabling your team to make two-way door decisions Communication - Foster a psychologically safe culture where team members contribute independent of their level - Communicate clearly and concisely in verbal and written formats (narratives, MBR/QBR, PR/FAQ, OP1/OP2) - Present decisions to leaders up to two tiers above your level - Influence and negotiate effectively using data-driven arguments while remaining open to others' needs and points of view Scope and Influence - Influence team priorities and business strategy - Partner with employees to define mission, vision, tenets, and goals for the team - Lead through teaching others - educating employees on the larger picture, long-term perspective, and context behind business and technology choices - Manage a team of individual contributors and potentially other managers Team and People Management - Identify, communicate, and document performance changes needed in a timely fashion - Plan for long-term organization sustainability and growth - Provide accurate, timely, and consistent feedback on performance - Proactively offer and facilitate career growth and development conversations - Lead recruitment efforts by attracting and hiring bar-raising talent - Create mechanisms to build a diverse team - Lead with empathy and foster healthy, sustainable work/life harmony - Set the standard for onboarding new team members Process Improvement - Remove bottlenecks and create best practices for process improvements and operational excellence - Develop closed-loop mechanisms to quickly identify when projects are at risk and act decisively to get them back on track - Establish and regularly review business, performance, and operational metrics - Create new workflows, processes, or practices to improve scale of delivery Technical Scope - ServiceNow: Own and manage the ServiceNow platform, including configuration, customization, integrations, and operational excellence - Hex: Manage Hex platform for inventory management and service - Infrastructure: Lead both bare metal and cloud infrastructure services, including architecture decisions, capacity planning, cost optimization, and operational reliability - Digital Signage: Own digital signage systems, content management, and operational support Basic Qualifications - Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field - 5+ years of managing system or software development teams experience - 5+ years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience - 7+ years of relevant hands-on systems engineering and administrative work in networking, storage systems, operating systems experience Preferred Qualifications - Experience with AWS platforms, services, and design patterns - Knowledge of systems engineering fundamentals (networking, storage, operating systems) - Experience with Agile engineering practices (Kanban, continuous delivery, etc.) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Bellevue - 166,300.00 - 225,000.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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