System Expert - GA

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

We're seeking a candidate to help us improve and maintain our internal HR systems to meet the needs of our growing company. You'll be a critical part of our growing company, working on a cross-functional team to manage and improve the internal quality of services and implementing best practices to drive process improvement. You’ll have the chance to work in an open and collaborative environment, receive hands-on mentorship, and have ample opportunities to grow and accelerate your career! As a System Expert, you will work with the internal HR team, service delivery teams, training & operations to drive & control quality across internal HR systems.

Essential Duties and Responsibilities Include

The role encompasses a wide range of system, project, and client-facing responsibilities, including but not limited to:

System Analysis & Support

• Test system interfaces to ensure functionality, reliability, and data accuracy

• Diagnose and resolve system issues through root cause analysis

• Troubleshoot and manage system-related issues via Jira ticketing and tracking systems

• Provide post-launch system support to internal HR stakeholders Solution Design & Implementation

• Establish efficient workflows and business processes aligned with organizational needs

• Deliver end-to-end services including configuration, analysis, validation, data mapping, and system integration

• Lead and support activities related to move-to-production, go-live execution, and system transitions

• Ensure the accurate representation of technical expertise prior to distributing solutions to end-users

Essential Duties and Responsibilities

(Cont)

• Project Management & Execution

• Understand and manage project scope, timelines, and key milestones

• Provide consistent status reports and updates using internal reporting tools

• Support project planning efforts and ensure successful implementation for both internal and external clients

• Stakeholder Collaboration & Consulting

• Act as a trusted advisor to internal HR, guiding them toward optimal business solutions

• Communicate effectively at both technical and high-level perspectives, including system components and touchpoints

• Offer consultative services to address both immediate requirements and long-term strategic needs

• Develop creative, sustainable solutions to support evolving HR objectives

• Documentation & Knowledge Sharing

• Document processes, configurations, and workflows accurately

• Disseminate critical information to relevant stakeholders to ensure alignment and

Knowledge, Skills, Education, and Experience

• Bachelor’s or master’s degree, Strong analytical and facilitation skills

• 2-3 years of experience as a quality coach/analyst

• Awareness of 7 QC tools

• Working Knowledge of Excel – Pivot tables, VLOOKUP, data analysis

• High level of confidentiality

Physical Read Only The physical demands

described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. · Frequently required to sit; occasionally required to stand and walk. · Specific vision abilities required include close vision, color vision, and ability to adjust focus. · Frequently required to talk and hear. · Moderate concentration/intensity, which includes prolonged mental effort. · Average memory, taking into consideration the amount and type of information. · Noise level in the work environment is usually moderate.

This position is eligible for the following benefits:

Health Insurance: Medical, dental, and vision coverage

Retirement Plan: 401(k) with company match

Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law

Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

Additional Compensation: [e.g., signing bonus, commission structure] if applicable