Job Description
We are seeking a hands-on and customer-focused Network Support Technician to support a large-scale workstation and network initiatives within a medical college and research institution environment. This role is responsible for assisting with workstation migrations, network connectivity troubleshooting, wireless and wired surveys, and post-migration technical support across campus locations.
The ideal candidate is technically strong, highly organized, and comfortable working directly with end users in fast-paced and highly visible environments. This position requires strong troubleshooting abilities, professionalism, and a commitment to delivering excellent customer service.
Salary: $45,000-$53,000
What You’ll Do:
- Conduct wired network surveys and document workstation environments across campus.
- Support migration of desktops, laptops, and network-connected devices.
- Perform wireless surveys and assist with wireless connectivity troubleshooting.
- Provide post-migration technical support to staff and administrators.
- Diagnose, document, and resolve hardware, software, and network-related issues.
- Troubleshoot wired and wireless network access and connectivity problems.
- Monitor, manage, and update tickets within the ticketing system.
- Provide in-person deskside support for hardware and software issues.
- Follow up on completed tickets to ensure customer satisfaction.
- Support Microsoft Office applications in both Windows and Mac environments.
- Build positive relationships with end users while delivering white-glove support.
- Maintain professionalism when supporting frustrated or escalated users.
- Participate in campus-wide walkthroughs, surveys, and migration activities.
- Perform additional job-related duties as assigned.
What You Bring:
- Experience in hardware and network support.
- Strong troubleshooting experience with desktops, laptops, and network-connected devices.
- Understanding of wireless networking and wireless device connectivity.
- Experience troubleshooting wired and wireless network issues.
- Strong customer service and interpersonal communication skills.
- Ability to accurately document technical issues and resolutions.
- Excellent organizational and time management skills.
- Ability to work independently and remain active throughout campus environments.
- Strong work ethic and attention to detail.
- Proficiency with Microsoft Office Suite in both Windows and Mac environments.
Preferred Qualifications:
- CompTIA Network+ Certification.
- CCNA Certification.
- Experience working in healthcare, higher education, or research environments.
Numbers & Facts
| Location | Bronx, New York |
| Industry | Computer/IT Services |
| Salary | $45,000–$53,000 |
| Company Size | 100 to 499 employees |
| Year Founded | 1979 |
| Website | http://www.customtech.com/ |
Benefits
Paid Sick Days, 401K, Concierge Services, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement
About Company
Right People, Right Results is not just our tag line - it is our obsession. It drives our behavior, our culture and our work. It's why technology leaders continue to trust Custom Computer Specialists with their most important asset - their reputation.
Since 1979, IT leaders with a commitment for leveraging technology to better serve their customers have partnered with Custom's Right People to deliver the Right Results. Our "Clients for Life" approach to the marketplace has enabled Custom to maintain extremely high client retention rates.
Skills
- Apple Macsunmatched
- CCNA - Cisco Certified Network Associateunmatched
- Communication Skillsunmatched
- CompTIA Network+unmatched
- Computer Workstationsunmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Detail Orientedunmatched
- Hardware Administrationunmatched
- Healthcareunmatched
- Higher Educationunmatched
- Identify Issuesunmatched
- Interpersonal Skillsunmatched
- Laptop PCunmatched
- Medical Researchunmatched
- Microsoft Officeunmatched
- Microsoft Windows Operating Systemunmatched
- Network Administration/Managementunmatched
- Network Connectivityunmatched
- Network Supportunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- Software Administrationunmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Time Managementunmatched
- Wireless Communicationsunmatched
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