As a System Services Representative for Commercial & Consumer, you will act under the category of Support as a Service (SaaS) function, providing on-site installation, maintenance, and repair of high-volume commercial products. You will be responsible for delivering technical support and operational services to clients, ensuring a high level of client satisfaction. Your primary responsibilities will include: • Perform On-Site Installation and Maintenance: Install, maintain, and repair high-volume commercial products such as Lenovo PC and Apple, ensuring timely and effective delivery of services. • Deliver Technical Support: Provide technical support and problem determination for clients, resolving incidents and advising on potential resolutions and their implementation. • Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction. • Manage Client Relationships: Act as the IBM technical interface to clients, managing critical situations and ensuring a high level of client satisfaction with service delivery and technical support. • Maintain Technical Expertise: Update Digital Technical Certifications and Soft Skills trainings to demonstrate proficiency in HW and SW solutions and provide outstanding IBM service to clients.
At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.