As a Systems Services Representative, you will be responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components. You will serve as the on-site technical interface to clients for the completion of on-site tasks, delivering services as required by the client. Your primary responsibilities will include: Perform On-Site Installation and Maintenance: Install, maintain, and repair IBM and multi-vendor systems and components, including hardware, networking products, and associated firmware, at client sites.
Deliver Client-Facing Services: Provide preventive maintenance, basic configuration, and perform service activities such as systems assurance, installation planning, and account management to ensure high client satisfaction.
Manage Client Relationships: Develop and maintain a thorough understanding of IBM's technical support strategy and articulate it to clients, while identifying new services opportunities to protect the revenue base.
Maintain Accurate Records: Keep complete and accurate customer records on the Cognitive Support Platform and other relevant tools, providing accurate estimations on active work orders.
Collaborate with Clients: Interact with customers using strong interpersonal skills to deliver services and support client needs.
At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.