As a System Services Representative for IBM Power, you will be responsible for on-site installation, maintenance, and repair of IBM Power system equipment. You will also perform services activities such as Technical Delivery Assessment, installation planning, and account management to support client operations. Your primary responsibilities will include: • Install and Maintain Equipment: Perform on-site installation, maintenance, and repair of IBM Power system equipment, ensuring timely and effective delivery of services to clients. • Provide Technical Support: Support problem source identification, resolve incidents, and advise on potential resolutions and their implementation to ensure client satisfaction. • Collaborate with Teams: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and provide outstanding IBM service to clients. • Manage Client Relationships: Ensure a high level of client satisfaction with service delivery, technical support, and operational services, and manage critical situations until problems are resolved. • Stay Up-to-Date with Technology: Continuously update Digital Technical Certifications and Soft Skills trainings to demonstrate proficiency in HW and SW solutions and provide excellent service to clients.
At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.