At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking automation and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day.
Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. Youll work with diverse technologies and colleagues worldwide to deliver resilient future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.
As a System Services Representative for Commercial & Consumer, you will act under the category of Support as a Service (SaaS) function, providing on-site installation, maintenance, and repair of high-volume commercial products. You will support problem source identification, resolve incidents, and advise on potential resolutions to ensure client satisfaction.
Your primary responsibilities will include:
• Perform On-Site Installation and Maintenance: Install, maintain, and repair high-volume commercial products such as Lenovo PCs and Apple, ensuring timely and effective service delivery.
• Deliver Technical Support: Provide technical assistance, troubleshoot issues, and resolve incidents to the satisfaction of the customer, utilizing knowledge of technology, operating systems, and associated software.
• Collaborate with Support Centers: Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure seamless service delivery.
• Utilize IBM Tools: Leverage IBM tools such as Cognitive Support Platform, Salesforce, and Watson Einstein Analytics to drive automation and improve effectiveness of client operations.
• Maintain Technical Expertise: Stay up-to-date with Digital Technical Certifications and Soft Skills trainings to provide outstanding IBM service for clients.
At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.