System Support Analyst

System Support Analyst

Salary

$39.91 - $47.14 Hourly

Location

888 Washington Blvd., Stamford, CT

Job Type

Full Time

Department

Office of Administration

Division

Technology Mgmt Svcs

Opening Date

05/26/2026

Closing Date

6/6/2026 11:59 PM Eastern

Bargaining Unit

UAW

• Description
• Benefits
• Questions

JOB SUMMARY

Under the general direction of the Manager of Application Support or designee, this position would maintain an inventory and documentation on software systems, track projects, participate in Cybersecurity reviews and policies, work with City departments to evaluate needs and propose solutions, provide direct support to users as required, monitor and maintain select software systems, does related work as required.

Supervision Received: Under the general direction of a Department Head or designee

Supervision Exercised: None

EXAMPLES OF DUTIES

• Update and maintain the City's Information Service Management System (ITSM)
• Monitor and Maintain select software systems.
• Document issues, resolutions, and procedures.
• Ensure compliance with security policies and data protection standards.
• Document and analyze current and target-state technology process flows, standards, and procedures across City departments to identify process gaps and inherent risks
• Collaborate with City department heads and operational stakeholders to gather and validate business and functional requirements for the customization and implementation of SaaS applications (ERP and CRM tools)
• Support project coordination and administration activities, including tracking project milestones, providing status updates, and liaising with internal departments to ensure invoices align with technology services provided, and are paid out in a timely manner
• Facilitate cross-functional meetings and committees to align on business objectives and prepare for, and follow-up on steering committees, such as the Vendor Management Committee and Technology Risk Forums
• Performs related duties as required.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER ATTRIBUTES

• Experience with ticketing systems (like ServiceNow), remote support tools, and systems like Active Directory, SCCM, or Intune.
• Awareness of endpoint security, antivirus, and IT security best practice.
• Experience with helpdesk ticketing systems (e.g., Freshservice, Service Desk Plus).
• Effective time management and prioritization skills in high-demand environments.
• Document and analyze current and target-state technology process flows, standards, and procedures across City departments to identify process gaps and inherent risks
• Collaborate with City department heads and operational stakeholders to gather and validate business and functional requirements for the customization and implementation of SaaS applications.
• Working knowledge of principles, practices and maintenance of information systems and management
• Ability to plan for changing technological needs, update and evaluate systems and software training as needed.

MINIMUM QUALIFICATIONS

Graduation with an associate's degree in computer science, or a closely related field and three (3) years of progressively responsible computer technology experience OR a Batchelors degree and two (2) years of progressively responsible computer technology experience. One (1) year of the referenced experience must have predominantly involved management of data information systems.

Preferred qualifications: Bachelor's degree in computer science or a closely related field.

The City of Stamford offers a comprehensive benefits package that includes; health, vision, dental, defined benefit and/or defined contribution pension plans, free term life insurance, flexible spending accounts for healthcare, dependent care and commuter benefits. Sick bank and tuition reimbursement as well as training from the City of Stamford Training Institute.

Specific information regarding benefits are outlined in each Collective Bargaining Agreement or in the Pay Plan Document for pay plan employees.

Please click here for Union Contracts: Employee Information | Stamford, CT (stamfordct.gov)

If the position is a seasonal/temporary position, it is not eligible for union benefits.

01

Do you possess any of the following degrees?

• Associates Degree
• Bachelors Degree
• Masters Degree

02

If "Yes," specify the major field of study for which the degree was conferred.

03

Do you have experience in Information Service Management Systems?

• Yes
• No

04

If you answered yes to question number 3, then please list your number of years of experience. If you do not have experience, please indicate "N/A."

05

Do you have experience collecting and validating data to support the customization and implementation of SaaS applications?

• Yes
• No

06

If you answered yes to question number 5, then please list your number of years of experience. If you do not have experience, please indicate "N/A."

07

Please describe your experience in working with ticketing systems like ServiceNow and systems like Active Directory, Freshservice etc. If none, please say NA

08

Please describe your experience documenting and analyzing target-state technology process flows, standards, and procedures across departments to identify gaps and risks. If you do not have experience, please indicate "N/A."

09

Please describe your experience in planning for evolving technological needs, updating and evaluating systems, and providing training. If you do not have experience, please indicate "N/A."

10

Please describe your experience managing multiple business stakeholders and balancing competing priorities at the same time. If you do not have experience, please indicate "N/A."

11

This role requires the ability to facilitate cross-functional meetings with various departments and vendors. Please describe your experience in this area. If you do not have experience, please indicate "N/A."

Required Question

Employer City of Stamford

Address 888 Washington Blvd.

P.O. Box 10152

Stamford, Connecticut, 06904-2152

Phone 203-977-4070

Website http://www.stamfordct.gov