System Support Analyst

Madison-Davis

Tallahassee, FL

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JOB DETAILS

SALARY

$40

SKILLS

Acceptance Testing, Access Control, Agile Programming Methodologies, Application Programming Interface (API), Atlassian JIRA, Business Solutions, Cloud Computing, Communication Skills, Customer Acquisition, Customer Service Evaluation, Documentation, Enterprise Applications, Help Desk, Identify Issues, Knowledge Base, Maintenance Services, Microsoft Windows Azure, Navigation Systems, Operational Support, Problem Solving Skills, Quality Assurance, REST (Representational State Transfer), Relational Databases (RDBMS), SQL (Structured Query Language), ServiceNow, Smoke Testing, Software Administration, Software Testing, System Test, System Validation, Systems Administration/Management, Systems Analysis, Team Player, Technical Writing, Test Case, Testing, Training/Teaching, Training/Teaching Materials, User Account Administration, User Documentation, Validation Testing, Video Production, Web Services, Webinar, Writing Skills, ZenDesk

LOCATION

Tallahassee, FL

POSTED

1 day ago

A leading enterprise organization is seeking an Advanced Systems Support Analyst to provide application support, testing, training, and documentation for critical business systems.

This role combines technical troubleshooting, user support, quality assurance, access management, and process documentation. The successful candidate will work closely with business users and technical teams to resolve issues, validate system changes, support releases, and improve user adoption.

What You'll Tackle:

Support users with application access, navigation, and system-related issues.
Manage and resolve support tickets, service requests, and user inquiries.
Maintain user accounts, permissions, and access controls.
Conduct user training sessions, webinars, and knowledge-sharing activities.
Create user guides, knowledge base articles, and training documentation.
Participate in User Acceptance Testing (UAT), validation, and release testing.
Execute test cases and verify system enhancements and defect fixes.
Document defects, test results, and system behaviors clearly.
Perform smoke testing and post-deployment validation.
Collaborate with business and technical teams to resolve production issues.

QUALIFICATIONS

Experience supporting enterprise applications in an application support, help desk, or systems support environment.
Ability to write SQL queries against relational databases.
Experience with system testing, UAT, validation, and release support.
Strong troubleshooting and issue-resolution skills.
Experience creating technical documentation and user-facing materials.
Familiarity with REST APIs, web services, or cloud-based technologies.
Ability to document defects, test results, and support findings clearly.
Strong communication and stakeholder management skills.
Experience supporting operational, reporting, or enterprise business systems.
Ability to work effectively in a collaborative team environment.

PREFERRED EXPERIENCE

Experience supporting regulated, enterprise, or mission-critical systems.
Cloud platform exposure, especially Microsoft Azure.
Agile project experience.
Ticketing platform experience such as ServiceNow, Jira, Zendesk, or similar tools.
Experience creating training videos, user guides, or instructional materials.

About the Company

Madison-Davis

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