System Support Coordinator, Point of Care, Jewish Hospital, 8a-4:30p

Primary Location:

JHHS - Jewish Hospital - UMC

Address:

200 Abraham Flexner Way Louisville, KY 40202

Shift:

Rotating (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose

The Support Systems Coordinator position serves to coordinate and maintain the Point of Care program for the laboratory. Point of Care (POC) is defined as any laboratory test performed outside of the laboratory covered by the lab's Clinical Laboratory Improvement Amendments (CLIA) certificate.

Essential Functions:

• Provides oversight of the Point of Care (POC) program
• Coordinates and maintains records of training and competency of employees performing testing as required by regulation and policy
• Researches POC testing methods available for specific tests, as needed
• Performs validation of all new test methods
• Writes and maintains all policies and procedures related to POC
• Ensures all testing locations are following all regulatory and policy requirements
• Ensures program compliance with all regulatory requirements
• Manages middleware product for POC
• Maintains proficiency testing in accordance with College of American Pathologists (CAP) and CLIA
• Assists in setting up new Charge Description Master (CDM) numbers for testing, as needed
• Orders and maintains supplies for POC

Other Functions:

• Identifies and reports any safety hazards or concerns
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Job Requirements

(Education, Experience, Licensure and Certification)

Education:

• Appropriate Bachelor's degree to meet CLIA certification standards for medical laboratory technician (required)

Experience:

• Two (2) years of hospital laboratory experience (required)
• Point of Care experience (preferred)

Certification:

• Medical laboratory technician certification (required)
• MLT(ASCP) or MLT(AMT)
• Medical Technologist certification (preferred)
• MT(ASCP), MT(AMT) or MT(HEW/HHS)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Strong customer service skills- able to demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints
• Superior organization skills- manages time effectively, keeps tasks appropriately prioritized, able to pay extreme attention to detail for long periods of time
• Strong interpersonal and communication skills- responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information; can build effective, strong working relationships others through trust, communication, and credibility
• Demonstrated ability to project a calm demeanor during periods of stress

Language Ability:

• Must be able to communicate effectively in both verbal and written formats.
• Must be able to present in front of small and large groups

Reasoning Ability:

• Able to critically think through complex situations and process improvements
• Able to assist others in developing clinical reasoning skills.

Computer Skills:

• Strong Microsoft Office (Microsoft Word, Excel) skills
• Proficient in Cerner EHR

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:

At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health