As a Support Team Specialist, you will provide support and troubleshooting for Help Desk calls and more complex issues, analyze information about these issues, and determine the best way to solve them. This position will work closely with the I.T. department and will report to the I.T. Manager.
JOB RESPONSIBILITIES:
Manages and resolves Issues including but not limited to Operating Systems, Applications, Laptops, Desktops, Printers, Networking and Phones.
Communicates and supports I.T. team and team lead regarding Help Tickets issues.
Prepares and deploys systems at various locations
Performs user creation/deletion/maintenance within various systems.
Documents and tracks fixes for knowledge base as they are discovered.
Researches, suggests, implements new technology.
Investigates system-related problems, identifies their source, and determines possible solutions.
Helps to maintain system schedule changes.
Works to ensure confidentiality regarding the information systems data user, patient, financial, etc.
All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
Performs other duties as assigned.
REQUIRED QUALIFICATIONS:
Education/Training
Associate Degree in the field of computer science or related field (not required but highly preferred)
Experience
At least 1-2 years of helpdesk/service desk, call center or network operations center experience
Previous experience in a healthcare environment (not required but highly preferred)
Skills/Job Requirements
Strong customer service skills
Strong organizational and time management skills
Proven ability to work well in a team environment
Excellent written and verbal communication skills
Ability to remain flexible and adaptable
Ability to work outside of normal business hours when required
Transportation and valid drivers license
Ability to follow HealthLinc policies and procedures
Technology Skills
Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
Strong computer skills (Microsoft Office, Windows Active Directory, Help Desk software, online sources, etc.)