System Support Specialist (51852)

As a Support Team Specialist, you will provide support and troubleshooting for Help Desk calls and more complex issues, analyze information about these issues, and determine the best way to solve them. This position will work closely with the I.T. department and will report to the I.T. Manager.

JOB RESPONSIBILITIES:

• Manages and resolves Issues including but not limited to Operating Systems, Applications, Laptops, Desktops, Printers, Networking and Phones.
• Communicates and supports I.T. team and team lead regarding Help Tickets issues.
• Prepares and deploys systems at various locations
• Performs user creation/deletion/maintenance within various systems.
• Documents and tracks fixes for knowledge base as they are discovered.
• Researches, suggests, implements new technology.
• Investigates system-related problems, identifies their source, and determines possible solutions.
• Helps to maintain system schedule changes.
• Works to ensure confidentiality regarding the information systems data user, patient, financial, etc.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.