System Support Technician

Now Hiring: System Support Technician — Alexandria, LA

$55K–$65K/year | Full-time | Direct Hire

If you love solving problems, staying calm under pressure, and helping customers feel taken care of, this role is your sweet spot. We’re a fast-moving healthcare technology company looking for tech-savvy troubleshooters who enjoy a little adventure — including about 25% travel.

What You’ll Do

• Tackle high-priority support cases

• Document everything clearly

• Diagnose issues and order parts

• Handle escalations with confidence

• Travel for installs, training, and onsite support

• Answer incoming support calls

• Follow established processes

• Keep up with new tools and product updates

Why You’ll Love It

• Full benefits (medical, dental, life)

• PTO + 10–12 holidays

• IRA with company match

• Growing, stable company

• A role that blends customer service, tech skills, and real-world problem-solving

What You Bring

• HS diploma or GED

• Customer service experience (preferred)

• Mechanical/electrical/technical aptitude

• Bonus: experience with pharmaceutical automation

• Strong Microsoft Office skills

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