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System Technician - FTTH

Wide Open West
  • Knoxville, Tennessee
    30 days ago

    Job Description

    System Technician - Fiber to the Home (FTTH).

    Help Keep Communities Connected

    In this role, you'll be responsible for maintaining, troubleshooting, repairing, and optimizing our FTTH network infrastructure. From Hub sites and OTN cabinets to PON nodes, optical equipment, and outside plant facilities, you'll play a critical role in ensuring our customers receive reliable, high-quality service.

    If you're passionate about fiber technology, network performance, troubleshooting complex issues, and working both independently and as part of a team, we'd love to hear from you.

    Why Join WOW!?

    At WOW!, we invest in our employees and provide opportunities to build a long-term career in telecommunications.

    Compensation, Benefits, & Perks
    • Pay: $30.00-$36.00/hour (based on experience)
    • Medical, Dental & Vision Insurance
    • 401(k) with Company Match
    • Paid Time Off & Paid Holidays
    • Tuition Reimbursement
    • Career Advancement Opportunities
    • Company Vehicle, Tools & Equipment Provided
    • Work with Advanced Fiber Technology
    • Collaborative Team Environment


    What You'll Do

    Fiber Network Maintenance & Repair
    • Maintain and repair all aspects of the Fiber-to-the-Home (FTTH) network infrastructure.
    • Perform assessments, preventative maintenance, and repairs on Hub sites, OTN cabinets, outside plant facilities, and network components.
    • Troubleshoot and resolve issues affecting optical, RF, AC, and DC network performance.
    • Maintain power systems supporting FTTH infrastructure.
    • Assist with emergency fiber restoration efforts as needed.


    Fiber Testing & Network Optimization
    • Test FTTH, PON, and HFC network components using: OTDR, Optical Power Meter, Signal Level Meter (SLM), Volt-Ohm Meter (VOM), and Spectrum Analyzer
    • Analyze test results and compare findings against network documentation.
    • Perform remote OLT setup, balancing, alignment, and signal optimization.
    • Troubleshoot transmission levels, signal loss, and network interference issues.
    • Analyze system performance reports and perform corrective actions to maintain network reliability.


    Fiber Construction & Network Infrastructure
    • Perform aerial and underground maintenance activities associated with PON and DWDM operations.
    • Replace damaged optical splitters, subscriber ports, and passive network devices.
    • Maintain, repair, and replace optical components associated with remote OLT systems.
    • Perform basic DC wiring between network equipment and Telect panels.
    • Support engineering walkouts and field operations assessments.


    Business Services Support
    • Complete business customer fiber connections and service activations.
    • Run and hang fiber drops.
    • Utilize handheld splicing equipment to complete fiber connections.


    Compliance & Safety
    • Adhere to FCC, NESC, OSHA, and WOW! safety and technical standards.
    • Perform required compliance testing and inspections.
    • Identify and report non-compliance issues.
    • Maintain accurate records, work orders, and documentation.
    • Safely operate company vehicles, ladders, aerial equipment, and test equipment.


    Team Collaboration
    • Assist with training and development of fellow FTTH technicians.
    • Provide operational and technical support to engineering and field operations teams.
    • Communicate technical information effectively to both technical and non-technical audiences.


    What We're Looking For

    Required Qualifications
    • Valid driver's license with a driving record that meets company requirements.
    • Experience in telecommunications, fiber maintenance, network operations, or related
    • Strong understanding of fiber optic networks and troubleshooting methodologies.
    • Ability to work independently and manage priorities effectively.
    • Strong organizational and documentation skills.
    • Ability to work flexible schedules, including evenings, weekends, and on-call rotations.


    Technical Skills
    • OTDR testing and analysis
    • Optical power testing
    • Fiber troubleshooting and restoration
    • Signal Level Meter (SLM) utilization
    • Volt-Ohm Meter (VOM) usage
    • Microsoft Office Suite


    Physical Requirements

    This position requires working outdoors and in various ne

    Numbers & Facts

    LocationKnoxville, Tennessee

    Skills

    • Analysis Skillsunmatched
    • Business Servicesunmatched
    • Business Supportunmatched
    • Communication Skillsunmatched
    • Compensation and Benefitsunmatched
    • Corrective Actionunmatched
    • DWDM (Dense Wavelength Division Multiplexing)unmatched
    • Dental Insuranceunmatched
    • Documentationunmatched
    • Driver's Licenseunmatched
    • Electrical Wiringunmatched
    • FCC (Federal Communications Commission)unmatched
    • Hybrid Fibre Coaxial (HFC)unmatched
    • Identify Issuesunmatched
    • Infrastructure Constructionunmatched
    • Maintenance Servicesunmatched
    • Microsoft Officeunmatched
    • Mobile Devicesunmatched
    • Network Administration/Managementunmatched
    • Network Performance/Analysisunmatched
    • Network System Hardwareunmatched
    • Network Testingunmatched
    • OSHAunmatched
    • On Site Supportunmatched
    • Operational Auditunmatched
    • Operational Supportunmatched
    • Organizational Skillsunmatched
    • Performance Analysisunmatched
    • Preventative Maintenanceunmatched
    • Problem Solving Skillsunmatched
    • Radio Frequencyunmatched
    • Record Keepingunmatched
    • Safety Standardsunmatched
    • Spectrum Analyzersunmatched
    • Systems Administration/Managementunmatched
    • Systems Analysisunmatched
    • Systems Maintenanceunmatched
    • Team Playerunmatched
    • Technical Supportunmatched
    • Telecommunicationsunmatched
    • Test Equipmentunmatched
    • Testingunmatched
    • Training/Teachingunmatched
    • Vision Planunmatched

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