Systems Administrator 2

Job Title: Systems Administrator 2
Location: Decatur, IL (On-site)
Schedule: Monday–Friday, 7:30 AM - 4:30 PM
Duration: 12-Month Contract
Compensation: $38-$42/hour
Travel: Up to 25%

Position Overview

We are seeking a Systems Administrator 2 to provide on-site, first-line IT support within a fast-paced manufacturing environment. This role is responsible for supporting production-critical systems, end-user technologies, and site infrastructure to ensure minimal downtime and reliable operational performance.

The Systems Administrator will act as a key liaison between plant operations, vendors, and enterprise IT teams to resolve issues efficiently while maintaining a strong customer-focused approach.

Key Responsibilities

• Provide rapid response and resolution for issues impacting manufacturing systems and operations
• Manage and prioritize ticket queues, ensuring timely resolution and clear communication
• Support desktops, laptops, mobile devices, tablets, peripherals, and business applications
• Troubleshoot hardware, software, and connectivity issues across the site
• Coordinate escalations with enterprise IT teams and external vendors when required
• Identify recurring technical issues and contribute to long-term solutions and process improvements
• Support digital and automation initiatives, including low-code/no-code tools, data transformation, and reporting enhancements
• Deliver end-user support, training, and guidance to improve adoption and experience

Required Qualifications

• 3+ years of IT support experience
• Experience in a manufacturing environment preferred
• Associate degree preferred (not required)

Technical Skills

• Experience with ticketing systems (ServiceNow preferred, or Remedy/Jira)
• Strong familiarity with Microsoft technologies (Office, SharePoint, Power BI)
• PC troubleshooting across hardware, software, and configurations
• Mobile device support (phones, tablets, enterprise mobility)
• Basic networking knowledge and troubleshooting

Soft Skills

• Strong written and verbal communication
• Customer-focused, service-oriented mindset
• Ability to work effectively in a team environment
• Strong problem-solving and organizational skills

Work Environment

• Fully on-site, 5 days/week in a manufacturing facility
• Frequent interaction with shop floor personnel and supervisors
• Small team environment with cross-functional collaboration

Additional Considerations

• Must be local to the Decatur, IL area or able to relocate independently
• Stable work history required

Why Join

This is an opportunity to work in a high-impact role supporting critical manufacturing operations while gaining exposure to modern IT support practices and emerging digital/automation initiatives.

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