Administers and supports administrative and academic applications across the College. Responsible for the installation, upgrade, maintenance and support of both administrative and academic applications, including their respective database and server environments. Participates in technical strategic planning sessions to ensure that the College is well positioned for the future.
ESSENTIAL FUNCTIONS
Responds to, investigates, and resolves issues reported by end-users for supported applications, the associated backend databases, and all interfaced applications
Monitors and optimizes the performance of all associated server environments
Maintains database and middleware (Tomcat, Apache, etc.) server software as necessary
Maintains the servers (Windows Server, Linux, UNIX, etc.) as necessary
Maintains all associated disaster recovery environments
Develops and maintains the necessary troubleshooting documentation
Cross-trains team members to ensure support continuity
Updates associated with application architecture diagrams as changes are made
Acts as primary liaison to the associated vendor HelpDesk for issue resolution
Applies security patches as necessary
Develops and maintains scripts (shell, perl, batch, etc.) as necessary
Provides before, after hours, and weekend support to resolve application issues as necessary
Recommends the necessary server configurations (disk, memory, etc.) in order to support new applications
Installs, upgrades, and configures new middleware server software, database software and applications as necessary
Applies software patches and performs major upgrades as necessary
Provides before, after hours, and weekend support for migrations and upgrades as necessary
Identifies and evaluates new tools and solutions for improved application and server management
Performs capacity planning (disk, memory, etc.), as well as short-term and long-term upgrade planning
Provides analysis, consultation, and recommendations to project teams, especially as they relate to the associated environment
Identifies cross-training and documentation opportunities