Systems Administrator

SUMMARY

The Systems Administrator is responsible for the installation, configuration, maintenance, security, and daily operation of the University's enterprise information systems and supporting infrastructure. This position ensures the reliability, performance, and security of server environments and enterprise applications, including the University's Enterprise Resource Planning (ERP) system and related services.

The Systems Administrator works closely with IT staff, university departments, and system vendors to support the effective use of enterprise systems, troubleshoot operational issues, and maintain system availability. This position also supports disaster recovery planning, system monitoring, and implementation of security best practices to protect institutional data and services.

The Systems Administrator performs additional duties as assigned by the IT Director / CIO and the Assistant IT Director / DCIO.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Install, configure, patch, and maintain enterprise server systems and support infrastructure to ensure system reliability, security, and performance.
• Provide daily operational monitoring and maintenance of enterprise systems, including servers, ERP systems, and related applications.
• Support the administration, configuration, and operation of the University's Enterprise Resource Planning (ERP) system and associated reporting and service components.
• Manage user access rights and security permissions for enterprise systems in accordance with institutional policies and role-based access controls or best practices.
• Monitor system performance and availability, perform system optimization, and support capacity planning to ensure reliable enterprise service delivery.
• Troubleshoot and resolve issues related to ERP applications, enterprise servers, and supporting infrastructure.
• Coordinate with ERP vendors (e.g., Ellucian, Ferrilli, Touchnet, etc.) to submit, track, and resolve support requests and system issues.
• Implement and maintain system security practices including patch management, access controls, and periodic security reviews of server systems.
• Assist with the development, maintenance, and testing of disaster recovery and business continuity procedures for enterprise systems.
• Maintain system documentation including system configurations, operational procedures, disaster recovery processes, and change management records.
• Coordinate system maintenance activities and communicate planned system changes or outages to IT staff and affected campus stakeholders.
• Collaborate with university departments to support ERP system functionality, troubleshoot operational issues, and ensure effective use of enterprise systems.
• Monitor and maintain system backups and recovery procedures to ensure data protection and system availability.
• Coordinate and oversee work performed by external consultants, service providers, and vendors supporting enterprise systems.
• Ensure inventory, configuration management, and change management documentation for enterprise systems is accurate and current.
• Participate in ongoing professional development to maintain current knowledge of enterprise systems administration, cybersecurity practices, and infrastructure technologies.
• Ensure the reliability and availability of enterprise systems that support critical university operations.
• Perform other duties as assigned by the CIO or DCIO.

ADDITIONAL PERFORMANCE RESPONSIBILITIES (FUNCTIONS, DUTIES)

1. Attendance and Dependability: The employee can be depended upon to report to the assigned duty station at the scheduled time. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.

2. Communication and Contact: The employee communicates effectively and professionally both verbally and in writing with superiors, colleagues, and individuals inside and outside of the University.

3. Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the University. The employee exhibits a professional manner in dealing with others and works to maintain constructive working environment.

4. Safety: Employee works safely, attends safety training offered/required, and follows appropriate safety rules and regulations. In relation to level of NIMs training completed, participates in incident management preparation and performs incident duties as assigned.