Systems Administrator, Enablement Technology

About the Role:

The Enablement Technology Systems Administrator is responsible for the administration, support, and continuous improvement of learning platforms and related technologies, with a primary focus on Docebo and associated systems. This role partners with business stakeholders, IT teams, and vendors to deliver technology solutions that support identified business use cases, including sales enablement, customer training, partner education, onboarding, certification, and other organizational learning initiatives. The ideal candidate combines strong platform administration experience with technical problem-solving skills, a collaborative mindset, and the ability to translate business requirements into effective technology solutions. Success in this role requires balancing platform ownership, stakeholder support, and continuous improvement to ensure learning technologies evolve with business needs.

Responsibilities:

• Serve as the primary administrator for the Learning Management System (LMS) and related learning technologies, ensuring platform stability, security, performance, and user satisfaction.
• Configure, maintain, and optimize platform settings, user roles, permissions, governance standards, and data integrity processes.
• Lead the design, implementation, and enhancement of learning programs, workflows, automations, and platform capabilities aligned with business objectives.
• Manage system integrations, authentication services, SSO, SAML, SCIM provisioning, and identity management solutions to support seamless user access.
• Partner with business stakeholders, program managers, technical teams, and vendors to gather requirements and deliver scalable technology solutions.
• Monitor platform health, troubleshoot system issues, and coordinate with vendors to resolve technical challenges and implement product enhancements.
• Develop and maintain reporting, dashboards, analytics, and performance metrics to provide actionable insights and support data-driven decision-making.
• Evaluate and implement AI-enabled learning technologies, automation tools, and emerging solutions that improve operational efficiency, learner engagement, and user experience.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field, or equivalent professional experience.
• 3+ years of hands-on experience administering enterprise software platforms such as LMS, enablement platforms, CRM, CMS, knowledge management systems, or similar applications.
• Experience managing user access, permissions, platform configuration, governance, troubleshooting, data quality, and lifecycle management processes.
• Strong knowledge of authentication technologies and enterprise identity management, including SSO, SAML, SCIM, provisioning workflows, and Microsoft Entra ID.
• Familiarity with APIs, webhooks, integrations, automation platforms, and workflow management tools used within enterprise software environments.
• Working knowledge of HTML and CSS for platform customization, branding, and user experience improvements.
• Experience with reporting, dashboards, analytics, Google Analytics, and leveraging data to drive platform adoption and continuous improvement.
• Excellent communication, project management, analytical, and problem-solving skills, with the ability to manage multiple priorities and collaborate effectively with stakeholders, vendors, and cross-functional teams

Work Location & Schedule Requirements

• This is a US Based home-based position and is not tied to a corporate office location.
• The role supports a global user base and cross-functional teams across multiple regions. As a result, the successful candidate must be available to work primarily during Eastern Time business hours, with occasional flexibility required to support global stakeholders and business needs.
• Candidates must maintain a dedicated home office or professional workspace that provides a reliable, secure, and distraction-free environment conducive to productivity, virtual collaboration, and confidential business discussions.
• The ability to participate in video conferences, training sessions, and stakeholder meetings with minimal interruptions during working hours is required.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice