• Ensuring effectiveness of security solutions, including firewalls, anti-virus solutions, and access control.
• Report writing and programming.
• Installing, configuring, maintaining, and troubleshooting PC hardware and network devices.
• Providing user support for software applications including Microsoft O365.
• Establishing new employee computer logins and maintaining user security.
• Maintaining and troubleshooting equipment including computers, video conferencing systems, visual presentation equipment, printers, and mobile devices.
• Working with appropriate vendors to order and maintain equipment.
• Managing servers – troubleshooting, vendor access, applying updates, etc.
• Diagnosing and resolving network, hardware and software incidents
• Responding to incidents and service requests for technical assistance in person, via phone and remotely.
• Tracking and routing incidents and documenting resolutions.
• Two or four-year university degree or college diploma in computer science and/or 2 years equivalent work experience.
• Experience in resolving technical issues and troubleshooting skills.
• Proficiency in Microsoft Office and Office 365.
• Excellent problem solving and communication skills.
• Interest in acquiring new knowledge and skills in IT.
• Strong verbal and written communication skills.
• Comfortable working within a manufacturing environment.
• On call availability during off hours.