Systems Administrator

Summary:

The System Administrator I provides foundational operational support for enterprise infrastructure and systems. This role contributes to the maintenance, monitoring, and support of core platforms including servers, identity services, messaging, virtualization, and storage.

Designed for early-career IT professionals, this position offers hands-on experience in enterprise operations, security practices, and modern infrastructure technologies under the guidance of senior team members.

Essential Job Duties:

• Assist with installation, configuration, and maintenance of Windows and/or Linux servers
• Perform routine system health checks, patching, and updates under supervision
• Monitor system alerts and escalate issues as needed
• Troubleshoot system, server, and application issues and assist with root cause analysis
• Support backup operations and verify successful job completion

Identity & Access Management

• Create and manage user accounts, permissions, and access rights in Active Directory
• Assist with onboarding and offboarding system access processes
• Support Active Directory and DNS administration

Messaging & Collaboration Systems

• Assist with administration and support of Microsoft Exchange and Office 365 environments
• Monitor and support email flow, including Mimecast integration
• Troubleshoot email delivery, routing, and security-related issues

Infrastructure Platforms

• Assist with support of VMware virtualization environments
• Support storage management, including monitoring performance and capacity

Security & Compliance

• Apply patches and updates to maintain system security in alignment with company policies
• Follow security procedures and report suspicious activity or incidents
• Support vulnerability remediation and compliance activities as directed

Operations & Collaboration

• Update system documentation, runbooks, and configuration records
• Follow standard operating procedures and change management practices
• Collaborate with Service Desk, Network, Security, Database, and Application teams
• Support project tasks and system implementations as assigned
• Maintain awareness of emerging technologies and best practices
• Perform other duties as assigned

Reporting Relationships:

Reports To: Senior Director, IT Infrastructure & Operations

Direct Reports: None

Interfaces With: Service Desk, Network Team, Security Team, Database Team, Application Teams, Business Units

Requirements:

• Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1-3 years of general IT experience (Service Desk, desktop support, or entry-level infrastructure role)

Basic knowledge of:

• Windows operating systems (server and desktop)
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Active Directory and identity management concepts
• Microsoft Exchange / Office 365 fundamentals

Experience with:

• IT ticketing systems and support processes

Preferred Qualifications:

• Basic scripting experience (PowerShell or Bash)
• Understanding of virtualization platforms (e.g., VMware)
• Basic understanding of enterprise storage systems
• Familiarity with backup systems such as Rubrik or similar solutions
• Exposure to email security platforms (e.g., Mimecast)
• Entry-level industry certifications (e.g., CompTIA A+, Network+)

Physical Requirements:

• Ability to sit at a computer terminal for extended periods of time
• Ability to be physically present at the designated office during normal business hours
• Ability to support occasional after-hours maintenance or on-call responsibilities
• Hybrid role based on Return-to-Office (RTO) policies (currently three days per week in the office; subject to change)

Development & Progression:

This position is intended as a developmental role within the IT Infrastructure & Operations organization. It provides a foundation in systems administration, security practices, and enterprise operations, preparing employees for advancement to System Administrator II and other specialized infrastructure roles.

Compensation:

Compensation Range: $75,000-$85,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F