Job Description

Systems Administrator I

Responsibilities

• Receives general instructions for new responsibilities from IT Director or IT Manager
• Responsible for fielding initial end user tickets with reasonable response and completion times
• Administers a complex site alongside peers and escalation points
• Initiates some new responsibilities and helps to plan for the future of the site/network
• Assists IT Director or IT Manager with project conception, planning, and implementation
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Head desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

Qualifications

• Strong interpersonal and communication skills; ability to train users in applications and operating system fundamentals and to write basic documentation
• Strong skills with Windows operating system commands/utilities
• Familiarity with most basic system administration tools and processes for example, ability to boot/shut down a machine, add and remove user accounts, install, and remove software, setup, and breakdown desktop workstations, add a workstation to a network
• Familiarity with the basic Windows administrative tools and how to locate them (e.g., Computer Management tool, Active Directory tools)
• Familiarity with Apple iOS products a plus
• Familiarity with computer networking a plus
• Ability to work issues to completion and/or recognize when an issue should be escalated for a timely resolution
• Ability to work in a fast paced, ever changing environment
• Works well alone or on a team
• Works well around children and minors

Communication & Professionalism Responsibilities

• Demonstrate professionalism by being in regular attendance and arriving on time to work, staff meetings, special events, and other assigned duties.
• Complete required training on time.
• Work cooperatively to create an atmosphere of unity among the school community and refrain from gossip, negativity, and unsupportive comments.
• Always demonstrate professionalism. I will exercise wisdom by remaining calm, respectful, and non-defensive during parent meetings, disagreements, and personal attacks.
• Utilize professional communication with strong grammar, syntax, usage and/or spelling skills during phone conversations, personal conversations, emails, and social media such as Facebook, Instagram, Twitter, etc. I will refrain from attacking others, fighting, or engaging in controversial subjects on social media. I will use professional communication on and off campus, refraining from attacking others, fighting, or engaging in controversial subjects on social media. Professional communication is used on and off campus.
• Exhibit professionalism in appearance and follow the Beta Academy standard of dress. I will apply this standard of dress to social media posts regarding modesty in dress and action (ex: swimsuit, cleavage, & shirtless pictures, in addition to posts with alcohol, cigarettes and bars etc.)
• Share information regarding applying for free and reduced school meals, planned school health events, meal charge policy, special dietary needs and all other school nutrition related policies and procedures with the families and staff.
• Check staff email constantly during normal working hours and check employee in-box daily and commit to read updates, notes, and employee notices in a timely manner

Education & Experience

• Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• One to three years of system administration or help desk experience
• Experience working in a corporate AD environment
• Experience working in an active k-12 or private school setting is a plus
• System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
• Working knowledge of virtualization, VMWare, or equivalent
• Working knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools is a plus
• Working knowledge of implementing and effectively developing helpdesk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols