2nd Level Support, 3rd Level Support, Accidental Death and Dismemberment (AD&D), Amazon Web Services (AWS), Analysis Skills, Best Practices, Business Processes, Business Services, Business Solutions, Citrix Product Family, Cloud Computing, Communication Skills, Computer Science, Continuous Improvement, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Dental Insurance, Detail Oriented, Documentation, Employee Retention, Flexible Spending Accounts, Hardware Installation, Hardware Upgrades, High Tech Industry, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Identity Data Management, Insurance, Interpersonal Skills, LDAP (Lightweight Directory Access Protocol), License Management, Linux Operating System, Manufacturing, Manufacturing Data Management, Microsoft Active Directory, Microsoft Certifications, Microsoft Exchange Server, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Negotiation Skills, Network Configuration Management, On Call, Performance Testing, Photonics, Power Amplifier, Presentation/Verbal Skills, Problem Solving Skills, Scripting (Scripting Languages), Service Level Agreement (SLA), Single Sign-On (SSO), Software Patches, Spam Filtering, Stock Purchase Plans, Systems Administration/Management, Systems Analysis, Systems Maintenance, Team Player, Technical Support, Testing, VMWare, Vision Plan, Windows PowerShell, Writing Skills