Job Description
Title: Systems Administrator I
Duration: 3 months contract +(possibility of extension)
Location:Nashua, NH (remote)
Job Description
Duties:
Skills:
Even Better If You Have
Education:
Highschool diploma
Duration: 3 months contract +(possibility of extension)
Location:Nashua, NH (remote)
Job Description
Duties:
- Assist in server operations, resolving customer issues for Unix/Linux based environments.
- Administer and support Microsoft Intune, including device management, software deployment, configuration, compliance, and inventory.
- Manage Windows patching and Update Rings, including troubleshooting devices that are not successfully receiving updates.
- Provide day-to-day administration and troubleshooting of our Azure Virtual Desktop (AVD) environment using Nerdio.
- Support thin-client devices used within the virtual desktop environment.
- Troubleshoot Windows endpoint, application, device, connectivity, and performance issues.
- Support the University’s printer fleet, including printing, driver, queue, and connectivity issues.
- Assist with the University’s phone environment, including routine user, device, and configuration requests.
- Provide technical assistance to the Help Desk and help resolve more complex faculty, staff, and student technology issues.
- Maintain accurate endpoint inventory and documentation.
- Document system changes, recurring issues, and work performed during the assignment.
- Assist with onboarding new faculty and staff.
- Work with other IT staff and vendors when escalation or additional expertise is needed.
Skills:
- 3+ years of experience in systems administration, endpoint administration, desktop engineering, or a comparable technical support role.
- Hands-on experience administering Microsoft Windows endpoints.
- Experience with Microsoft Intune or a comparable enterprise endpoint-management platform.
- Experience with software deployment, patching, and Windows update management.
- Strong Windows troubleshooting and problem-solving skills.
- Experience supporting users in an enterprise environment.
- Working knowledge of Active Directory and/or Microsoft Entra ID.
- General understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
- Ability to work independently, prioritize issues, and determine when escalation is appropriate.
- Strong communication and documentation skills.
Even Better If You Have
- Experience with Microsoft Azure Virtual Desktop (AVD).
- Experience with Nerdio Manager.
- Thin-client support experience.
- Advanced Microsoft Intune experience.
- Enterprise printer or phone system support.
- Experience working in higher education.
- Interest in automation.
- Interest or skilled in automation tools
Education:
Highschool diploma
Numbers & Facts
| Location | Nashua, NH |
| Industry | Computer/IT Services |
| Company Size | 1 to 9 employees |
| Year Founded | 2016 |
| Website | https://www.shglobalsolutions.com |
About Company
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.
Skills
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