Job Description
Title: Systems Administrator IDuration: 3 months contract +(possibility of extension) Location:Nashua, NH (remote)
Job Description Duties: - Assist in server operations, resolving customer issues for Unix/Linux based environments.
- Administer and support Microsoft Intune, including device management, software deployment, configuration, compliance, and inventory.
- Manage Windows patching and Update Rings, including troubleshooting devices that are not successfully receiving updates.
- Provide day-to-day administration and troubleshooting of our Azure Virtual Desktop (AVD) environment using Nerdio.
- Support thin-client devices used within the virtual desktop environment.
- Troubleshoot Windows endpoint, application, device, connectivity, and performance issues.
- Support the University’s printer fleet, including printing, driver, queue, and connectivity issues.
- Assist with the University’s phone environment, including routine user, device, and configuration requests.
- Provide technical assistance to the Help Desk and help resolve more complex faculty, staff, and student technology issues.
- Maintain accurate endpoint inventory and documentation.
- Document system changes, recurring issues, and work performed during the assignment.
- Assist with onboarding new faculty and staff.
- Work with other IT staff and vendors when escalation or additional expertise is needed.
Skills: - 3+ years of experience in systems administration, endpoint administration, desktop engineering, or a comparable technical support role.
- Hands-on experience administering Microsoft Windows endpoints.
- Experience with Microsoft Intune or a comparable enterprise endpoint-management platform.
- Experience with software deployment, patching, and Windows update management.
- Strong Windows troubleshooting and problem-solving skills.
- Experience supporting users in an enterprise environment.
- Working knowledge of Active Directory and/or Microsoft Entra ID.
- General understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
- Ability to work independently, prioritize issues, and determine when escalation is appropriate.
- Strong communication and documentation skills.
Even Better If You Have
- Experience with Microsoft Azure Virtual Desktop (AVD).
- Experience with Nerdio Manager.
- Thin-client support experience.
- Advanced Microsoft Intune experience.
- Enterprise printer or phone system support.
- Experience working in higher education.
- Interest in automation.
- Interest or skilled in automation tools
Education:
Highschool diploma
Skills
Automationunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
DHCP (Dynamic Host Configuration Protocol)unmatched
DNS (Domain Name System)unmatched
Desktop Environmentsunmatched
Desktop PCunmatched
Desktop Virtualizationunmatched
Documentationunmatched
Enterprise Endpointunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Identify Issuesunmatched
Inventory Managementunmatched
Linux Operating Systemunmatched
Microsoft Active Directoryunmatched
Microsoft Product Familyunmatched
Microsoft Windows Azureunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Windows System Administrationunmatched
Onboardingunmatched
Printersunmatched
Printingunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Software Configuration Managementunmatched
Software Patchesunmatched
Systems Administration/Managementunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Supportunmatched
Thin Clientsunmatched
Truck Driverunmatched
Unix Operating Systemsunmatched
Vehicle Fleetsunmatched
Wi-Fiunmatched
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