Systems Administrator II / SOC Helpdesk

Position Title: Systems Administrator II / SOC Helpdesk

Client: Information Systems Solution (ISS)

Address: 53560 Hull St. San Diego, CA 92152

Clearance Level: Secret

Position Status: 6-month contract to permanent

Our client is looking for a Systems Administrator II / SOC Helpdesk for an onsite position in San Diego, CA. They are a government IT and cybersecurity contractor providing technology services to the U.S. Department of Defense and other federal agencies. ISS specializes in cybersecurity, network and systems engineering, IT infrastructure, software development, and technical support for mission-critical government programs.

Responsibilities: You will support a Security Operations Center (SOC) for a Research, Development, Test, and Evaluation (RDT&E) network supporting a US Government customer. This position is ideal for personnel who have previously worked on an IT Service Desk and desire to specialize in the field of cybersecurity.

Within this team, you will have the opportunity to collaborate with a variety of cybersecurity subject matter experts, learn from their expertise, and play a key role in safeguarding critical government networks.

The selected candidates will primarily be responsible for serving as Tier 2 customer service for a range of security incidents, providing the following support:

• Provide phone, email, chat, and website comment-based customer service and technical support to RDT&E network personnel and users. Document, assign, track, and resolve security-related tickets (requests and changes) in the government-directed ticket management tool.
• Analyze security scanner findings to recommend specific patches, hotfixes, and countermeasures. Assist system administrators in configuring RDT&E systems for authenticated scanning, 802.1x network access control, and Comply-to-Connect (C2C) requirements. Perform initial review of event and incident logs to gather information on suspected incidents and perform triage.
• Provide direct support for Secure Technical Implementation Guide (STIG) configuration and verification across RDT&E systems to ensure baseline operating standards.
• Assist users in maintaining and updating network security postures of devices, including endpoint security software, VPN configuration, port and protocol requirements, and the removal of unauthorized software.

Qualifications:

• Required Certification: IAM II (one of the following) CCNA-Security, GICSP, Security+ CE, SSCP, and Microsoft MCSA or equivalent training
• 1-3 years of experience with a service desk environment
• Knowledge of ITIL processes and ITIL Certification (preferred)
• HDI-CSR or other Customer Service Certification (preferred)