Join a small team of exceptional people that maintain and develop the billing system for all Kaiser Permanente hospitals. Were looking for someone who can work with a variety of other IT and business partners to help develop requirements, offer solutions, and implement those solutions in the system after careful validation and testing. This may be as an individual, or as part of a larger team to implement long term organizational goals and objectives.
Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in-depth and precise investigation and documentation of future-state operational specifications and application functionality.
Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications.
Some of the unique challenges this position will face include:
• Analyzing clinical and business operations • Investigating user preferences • Prioritizing & implementing requested system changes & updates • Serving as a liaison between end users, third parties, and Epic implementation staff
Essential Responsibilities:
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives • Collaborating with others, often cross-functionally, to solve business problems • Supporting the completion of priorities, deadlines, and expectations • Communicating progress and information • Identifying and recommending ways to address improvement opportunities when possible • Escalating issues or risks as appropriate
Pursues self-development and effective relationships with others by:
• Sharing resources, information, and knowledge with coworkers and customers • Listening, responding to, and seeking performance feedback • Acknowledging strengths and weaknesses • Assessing and responding to the needs of others • Adapting to and learning from change, difficulties, and feedback
Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
Provides first and second level support for enterprise systems and systems in one or more additional IT domains by:
• Diagnosing, troubleshooting, and resolving complex incidents to minimize system issues • Supporting stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement
Assists technical and project team members to resolve system problems and application-specific issues.
Escalates identified issues, risks or problems to lead administrators according to processes.
Plans and performs complex system configuration.
Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
Defines and tests maintenance and refresh activities.
Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
Assists with application-oriented administration and technical support for production and non-production environments.
Supports vendor support activities, as appropriate.
Recommends and executes performance tuning and optimization activities.
Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others.