Systems Administrator III

Job Summary

We are seeking a skilled professional to join our team in Indianapolis, IN, as a Systems Administrator III. This role involves troubleshooting and resolving issues within Microsoft Intune-managed environments, while effectively operating across desktop support, endpoint management, security compliance, and network-related challenges. The candidate will be expected to handle problems from start to finish, balancing user experience, security requirements, and operational efficiency. This position supports a secure, enterprise-scale environment with federally regulated compliance requirements.

Responsibilities

• Troubleshoot and resolve Intune-related issues, including device configuration, policy application, compliance failures, and software deployment.
• Provide hands-on desktop support in an enterprise environment, addressing OS, hardware, and user-facing issues.
• Diagnose and address network connectivity issues, such as access restrictions, firewall rules, DNS, VPN, and IP/Port/URL filtering.
• Navigate and resolve security and compliance-related challenges, including endpoint hardening, policy enforcement, and audit readiness.
• Operate effectively across multiple functions—endpoint management, support, security, and asset management—without reliance on rigid team boundaries.

Required Qualifications

• Bachelor’s degree in information systems or a relevant field, with 3 years of practical experience in the field.
• Ability to obtain public trust clearance.
• Proficiency in self-managing work tasks using M365-based tools.
• Demonstrated ability to independently resolve issues, improve day-to-day operations with self-driven initiatives, and operate with a growth mindset.
• Hands-on experience administering or operating network access controls using IP:Port or URL-based filters.
• Practical experience managing enterprise desktops within a Microsoft Intune-managed environment.
• Experience troubleshooting and administering Windows operating systems in an enterprise environment, including peripheral device management, asset management, and VOIP operations.
• Understanding and practical exposure to regulatory controls, baselines, and security policies within an Azure Entra and Intune-based environment with enterprise desktops and endpoints (CIS benchmarks, STIG, etc.).
• Located near Indianapolis, IN, with a willingness to be on-site in support of the mission.