Systems Administrator, Intermediate

ASRC Federal Holding Company LLC

Washington, DC

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JOB DETAILS

SKILLS

Asset Management, Background Investigation, Cloud Computing, Communication Skills, Computer Maintenance, Computer Servers, Cross-Functional, Customer Support/Service, Detail Oriented, Documentation, Emerging Technology, Federal Government, Government, Government Contracts, Help Desk, Homeland Security, Identify Issues, Information Technology & Information Systems, Interoperability, Inventory Management, Inventory Reports, Linux Operating System, MCSA - Microsoft Certified Systems Administrator, MCSD - Microsoft Certified Solution Developer, MCSE - Microsoft Certified Systems Engineer, Management of Information Systems/Technology (MIS), Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Network Administration/Management, Network Support, Operating Systems, Performance Analysis, Presentation/Verbal Skills, Printers, Problem Solving Skills, Process Improvement, Progress Reports, Public Health, Red Hat Linux Operating System, Research Skills, Service Delivery, Service Level Agreement (SLA), Software Administration, Standard Operating Procedures (SOP), Status Reports, System Center Configuration Manager (SCCM), Systems Administration/Management, Systems Maintenance, Team Player, Technical Research, Technical Support, Technical Training, Telephone Skills, Testing, United States Citizen, VMWare Certified Professional (VCP), Writing Skills, iSCSI

LOCATION

Washington, DC

POSTED

30+ days ago

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work

ASRC Federal Technology Solutions, LCC is seeking a System Administrator, Intermediate to support a newly awarded contract in Washington, DC.

Work location: Onsite (Monday - Friday). This position requires occasional after-hours, weekend, and shiftwork to perform routine maintenance and upgrades in support of the DHS OIG mission.

Clearance: Public Trust. US Citizenship to successfully complete a DHS background investigation.

Summary: The Intermediate System Administrator will engage in planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems to support the OIG Help Desk. This role entails scheduling the implementation of new and modified hardware, applications, and operating systems, while managing access rights, accounts, and network resources. The engineer will ensure optimal system performance, capacity, availability, and serviceability. Additionally, responsibilities include implementing security measures, documenting standard operating procedures for systems administration, resolving issues related to hardware and software interoperability, and ensuring the systems’ availability, integrity, and functionality. The position requires independent work and adaptability to new systems, along with the provision of Tier II support to OIG end-users.

Position Responsibilities
• Helpdesk Support Services:

• Provide assistance to end-users for a range of technical issues, including hardware, software, password resets, and printer problems.

• Identify, research, and resolve technical problems while maintaining efficient communication with users throughout the troubleshooting process.

• Technical Assistance and Customer Support:

• Respond promptly to telephone calls and emails, ensuring excellent customer service and follow-up to confirm resolution satisfaction.

• Escalate complex issues to senior technical personnel when necessary, ensuring that all problems are tracked and documented in the Helpdesk ticketing system.
• System Monitoring and Maintenance:

• Regularly monitor IT systems to anticipate and resolve potential technical issues before they impact users.

• Document all operations and maintenance activities in the Helpdesk tool (HEAT) with detailed actions taken, results, and pertinent data.

• Reporting and Compliance:

• Prepare and submit various reports reflecting the performance and achievements related to Helpdesk services, adhering to agreed-upon formats and frequencies.

• Conduct periodic assessments to ensure that service level agreements (SLAs) are met, identifying areas for improvement and reporting on progress.
• Inventory Management:

• Assist in maintaining an inventory of IT assets, ensuring that all equipment is accounted for and accurately reported in the asset management system.

• Provide regular inventory status reports, including the condition and operational status of all IT equipment.
• Training and Documentation:

• Develop and maintain a Standard Operating Procedures (SOP) manual for Helpdesk activities to ensure consistency and quality in operations.

• Train end-users on new systems and applications, ensuring they have the knowledge needed to utilize technology effectively.
• Collaboration with IT Teams:

• Work closely with other IT departments to support network and infrastructure systems, ensuring an integrated approach to technology support.

• Participate in team meetings and provide input on process improvements and emerging technologies that can enhance IT service delivery.

Qualifications
• Minimum of five (5) years of experience managing IT systems at the senior level.
• Preference of Bachelor’s degree, or higher, in an IT-related field.
• Minimum of 1 Technical Certification (VMWare Certified Professional (VCP%-DCV or Higher), MCSE: Infrastructure (or MCSE: Cloud Platform and Infrastructure), MCSD: Azure Solutions Architect, MCSA: Windows Server 2012 or Higher, Red Hat, etc.).
• US Citizenship to successfully complete a government issued background investigation.
• Strong customer service skills, teaming skills, and the ability to collaborate within a cross-functional team. Ability to research and resolve problems efficiently and accurately.
• Strong system and network troubleshooting ability.
• Familiar with Windows Server operating systems, specifically Windows Server 2012 R2.
• Familiar with Solarwinds.
• Familiar with SCCM.
• Familiar with storage technologies and concepts, to include iSCSI and NAS.
• Familiar with enterprise backup solutions and policies.
• Familiar with Linux.
• Performs detail oriented task in an independent environment.
• Excellent written and verbal communication skills.
• Experience providing project briefs to senior executives.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.

About the Company

ASRC Federal Holding Company LLC

ASRC Federal comprises a family of companies that provide mission-critical services to federal government agencies dedicated to defense, civil and intelligence support. Our customer-focused service delivery model and emphasis on operational excellence are foundational elements infused in all our companies. The reliability and quality of day-in, day-out service delivery from our family of companies ensure our customers that we keep our sights on their mission-critical priorities.

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Aerospace and Defense

EMPLOYEE BENEFITS

Military Leave, On Site Cafeteria, Parking, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Work From Home, Life Insurance, Merchandise Discounts

FOUNDED

2003

WEBSITE

http://www.asrcfederal.com

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