Systems Administrator IV, Health Systems - Epic Bridges, HL7, APIs, FHIR

Job Summary:

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This role is responsible for leading Epic integration initiatives and ensuring reliable interoperability between Epic and numerous internal and external healthcare systems. The Lead Epic Bridges Analyst serves as both a technical expert and team leader.

A typical week may include:

Designing and reviewing interface solutions for new clinical or business initiatives.

Troubleshooting complex production issues impacting patient care or revenue workflows.

Leading project workstreams and coordinating with application teams, vendors, and infrastructure teams.

Mentoring analysts and reviewing technical designs and build quality.

Participating in upgrade planning, testing, and release activities.

Supporting critical incidents and driving root cause analysis for recurring issues.

Success in this role requires someone who enjoys solving complex technical problems, working directly with clinical and operational stakeholders, and taking ownership of integration strategy and delivery.

Core Responsibilities

Lead the design, implementation, optimization, and support of Epic Bridges integrations.

Serve as the technical lead for interoperability initiatives involving Epic and third-party applications.

Analyze business and clinical requirements and translate them into scalable integration solutions.

Monitor, troubleshoot, and resolve complex interface issues while ensuring system reliability and performance.

Lead interface testing, validation, and deployment activities for projects, upgrades, and system changes.

Partner with operational, clinical, application, and vendor teams to support enterprise integration needs.

Establish and maintain integration standards, documentation, and best practices.

Mentor and provide technical guidance to other analysts on the team.

Facilitate root cause analysis and continuous improvement efforts to improve integration stability and supportability.

Participate in on-call support and issue escalation management as needed.

Essential Responsibilities:

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.
• Assists technical and project team members to resolve system problems and application-specific issues.
• Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
• Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
• Escalates unresolved or critical issues, risks or problems to system engineers.
• Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Plans and performs complex system configuration.
• Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
• Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate.
• Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
• Supports vendor support activities, as appropriate.
• Participates in and influences change management processes.
• Defines the maintenance, modification, and documentation of complex and advanced applications.
• Supports the development of guidelines to prevent and/or resolve recurring problems.
• Recommends and executes performance tuning and optimization activities.