AEITS, a GTSC company, seeks Job Description:Provides technical support and troubleshooting to network, desktop, and/or systems hardware and softwareMay coach and provide guidance to less-experienced professionalsApplies basic diagnostic techniques to identify problems, investigate causes, and recommend solutionsProvides remote support access through desktop mirroring and other remote access applications for worldwide sitesIdentify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructureRequirements and Certifications:Demonstrated expertise with Hardware, Remote Assistance, Remote Desktop, and Privileged User.CompTIA A+ CECompTIA Network+ CE Education RequirementsHigh School or GED with 15 years experienceBachelors Degree with 10 years experience BENEFITS - Full-time Employees401K with employer contribution. Fully vested at 1 year anniversary.Five (5) weeks comprehensive annual leave (25 workdays).Additional leave can be earned in lieu of overtime.11 Paid Federal Government Holidays.Up to $5,000 annually for individually tailored education / training program.All education plans must be pre-approved by Advantage Engineering management.Life Insurance at 1x annual salary with employee option to purchase additional coverage for self and dependents.Short-term and long-term disability.We contribute a generous portion towards the cost of monthly medical plans for any of the three medical, 1 dental and 1 vision plan provided by CareFirst.All employees are eligible to earn generous incentives and performance bonuses. AEITS, a GTSC company, is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.GTSC is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at Recruiting@GTSC.com