Systems Administrator

Position Description & Qualifications


Looking to expand your skills and knowledge as a Administrator? Check out this great opportunity and apply today!


Serco Inc. is hiring for a Systems Administrator who will be responsible for the daily operations and maintenance of a stand-alone infrastructure CCTV. Must be able to execute effective provisioning, installation, configuration, operation, and maintenance of infrastructure components. This role will include patching, remediation, compliance, and end user support functions. The Systems Administrator may be required to make critical decisions in system down situations and/or assist the distant end customer on how to restore the IT system infrastructure.


This position involves shift work, 2:00pm - 10:00pm MST


In this role, you will:


+ Manage, maintain, and troubleshoot all stand-alone workstations and servers, and CCTV equipment.

+ Diagnose hardware/software problems and identify defective components.

+ Troubleshoot new and existing CCTV systems and IP Devices such as IP Cameras, Network Video Recorders, Analytics, and other hardware devices via Service calls

+ Knowledge of backup maintenance including daily backup operations to ensure all required file systems and data are successfully backed up on the appropriate device.

+ Perform day-to-day maintenance; investigate and resolve incidents and/or change tickets for the environment.

+ Create from scratch or update existing documentation for processes, procedures, or references.

+ Maintain logs related to system functions as well as maintenance and repair records.

+ Interpret technical information. Discuss the information with others including such information with concepts or terminology with which many people may be unfamiliar.

+ Provide advice or recommend a course of action to leadership on resolving technical problems or improving the technology infrastructure.

+ Stay current with developments in the systems administration discipline and with relevant technological advancements.

+ Maintain a highly diverse and fast-paced workload that may include a variety of tasks, efforts, or projects.

+ Provide effective and efficient system support of the closed lab environment and perform patches, upgrades, and repairs in preparation of deploying baseline images to systems in the field.

+ Occasional travel, may be required.


To be successful in this role, you will have:


+ US Citizenship is required

+ Bachelor's Degree and technical experience such as computer science and 2 years of systems administration experience

+ High School Diploma and 4 years of systems administrator experience

+ Essential knowledge, experience and skills of this position include, but are not limited to:

+ Experience with Installation, configuration, and maintenance of Windows server and desktop operating systems.

+ Proven experience working with NAS and SAN devices such as Synology storage arrays.

+ Proven experience working with the TCP/IP stack and related services.

+ Proven experience working with DNS, DHCP, and IP addressing schemes.

+ Comprehensive knowledge of server hardware and cabling

+ Strong customer service and communication skills.

+ Excellent problem solving and troubleshooting skills.

+ Ability to travel up to 10%


Additional desired skills and experience:


+ CompTIA Security+, CompTIA Server+, CompTIA Network+ Experience administering PostgreSQL

+ Experience with CCTV systems and IP Cameras.


In compliance with Colorado's Equal Pay for Equal Work Act, the salary range for this role is $55,549.42 to $92,503.07; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.


Company Overview


Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.


To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.


Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.


Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .


Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


Pay Transparency


Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.


Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):


+ Medical, dental, and vision insurance

+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

+ 401(k) plan that includes employer matching funds

+ Tuition reimbursement program

+ Life insurance and disability coverage

+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

+ Birth, adoption, parental leave benefits

+ Employee Assistance Plan


To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .


Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .