Systems Administrator

Payrate: $33 .50- $33.50/hr.
 
Responsibilities:

• Learning Management System Administration:

• Administer, maintain, and optimize the Learning Management System (LMS).
• Manage user accounts, learning assignments, certifications, and learning paths.
• Maintain system integrity, troubleshoot issues, and coordinate vendor support.
• Support system upgrades, testing, and implementation of new functionality.

• Reporting and Analytics:

• Develop recurring and ad hoc reports and executive dashboards.
• Monitor compliance, certifications, and learning effectiveness.
• Analyze data and provide recommendations to improve business performance.

• Learning Content Development:

• Design and maintain eLearning, job aids, guides, assessments, and knowledge articles.
• Ensure learning content reflects current operational processes and adult learning principles.

• Business Communications:

• Develop professional communications for frontline agents, supervisors, managers, and leadership.
• Prepare operational announcements, policy updates, training notifications, and change management communications.
• Responsible for ensuring timely, creative and accurate dissemination of contact center communications, multimedia content and information
• Create a variety of content for platforms, ensuring quality, accuracy and effective storytelling that aligns with applicable messaging

• Operational Support:

• Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives.
• Provide consultation and performance support across all levels of the contact center.

• Device Inventory Management:

• Maintain accurate device inventory records.
• Perform monthly and annual inventory reconciliations.
• Coordinate equipment assignments, returns, audits, and lifecycle management.

 
Minimum Qualifications:

• Bachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience.
• Three (3) to five (5) years of experience administering a Learning Management System.
• Three (3) to five (5) years of experience supporting a contact center environment.
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Excellent written, verbal, organizational, analytical, and project management skills.

 
Preferred Qualifications:

• Experience with Absorb, Cornerstone, Docebo, LearnUpon, or similar LMS platforms.
• Experience using Articulate Storyline, Rise, Adobe Captivate, or comparable authoring tools.
• Knowledge of adult learning theory, instructional design, and change management.
• Experience supporting technical support or customer care organizations.
• Complete monthly and annual device inventory reconciliations with high accuracy.
• Support operational initiatives that improve employee capability and customer experience.

 
Top Skills:

• LMS Administration
• Inventory Management
• Instructional Design

 
Pay Transparency: The typical base pay for this role across the U.S. is: $33.50 - $33.50/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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