Systems Administrator, Tier 2, Lev 2 (AE26061150)

Location: Annapolis Junction, Maryland area

 ~~~ Shift work - Wed to Sun 2PM to 10 PM

~~~ All work is on-site, in-person in a SCIF environment. This is not a hybrid or remote position.

Clearance: Top Secret SCI with appropriate polygraph.

Compensation: $85,000 to $92,000

Job Description:

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  
• May coach and provide guidance to less-experienced professionals
  
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
  

Mandatory Requirements and Certifications:

• Hardware
  
• Remote Assistance
  
• Remote Desktop
  
• CompTIA A+ CE
  
• CompTIA Network+ CE
  
• Privileged User
  
• Must Sign an NDA
  

Education Requirements

• High School or GED with 15 years' experience; or
  
• Bachelor's Degree with 10 years' experience
  

Benefits

• 11 paid holidays to support work-life balance
  
• Five weeks of PTO to start, accrued throughout the year
  
• A variety of medical, dental, and vision plans to fit your needs
  
• Company-paid life insurance and disability coverage options, including voluntary supplemental plans
  
• Generous 401(k) employer match for all employees, along with the potential for an additional discretionary employer contribution
  
• Flexible schedules designed to support both our employees and our clients
  
• Hybrid work options available for eligible roles
  
• Robust employee referral bonus program
  
• Investment in your growth through training and tuition reimbursement