Systems Analyst 2

American Technology Consulting

Savannah, GA

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JOB DETAILS

SKILLS

Business Services, CompTIA A+, CompTIA Network+, Computer Workstations, Customer Support/Service, Customer/Client Research, Data Recovery, Database Backup, Desktop Administration, Desktop Hardware, Desktop PC, Detail Oriented, Identify Issues, Laptop PC, Military/DoD Standards, Network Configuration Management, Network Support, On Site Support, Peripheral Hardware, Problem Solving Skills, Software Administration, Systems Analysis, Technical Support

LOCATION

Savannah, GA

POSTED

30+ days ago

Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware *ONLY Local Candidates in the South Georgia area - Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, SC area *MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA* A+ Certification or Network+ Certification-Required (MUST UPLOAD CERTIFICATION) • Provide onsite desktop support for customers located within assigned locations. • Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person. • Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules. • Install & support network devices providing business critical service • Perform end user data back-up and recovery ensuring attention to detail • Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards. • Open/document/track problem tickets escalating to appropriate workgroups when required. • Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software. • Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.

About the Company

American Technology Consulting

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