1st Level Support, Accounting, Adobe Acrobat, Analysis Skills, Asset Management, Auditing, Budgeting, Business Intelligence, Calendar Management, Certified Public Accountant (CPA), Communication Skills, Compensation and Benefits, Computer Security, Cross-Functional, Cross-Training, Customer Support/Service, Data Quality, Design Document, Disability Accommodations, Disaster Recovery, Documentation, HRIS/HRMS, Human Resources, Human Resources Software, Hyperion SQR, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information/Data Security (InfoSec), Maintain Compliance, Payroll Administration, Payroll Management, Peoplesoft, Problem Solving Skills, Procedure Development, Process Development, Process Management, Project/Program Coordination, Reconciliation, Retro, Social Security Administration, Software Design, Software Patches, Staff Policies, Systems Administration/Management, Systems Analysis, Systems Maintenance, Tax Reporting, Team Player, Technical Support, Technical/Engineering Design, Testing, Time Management, Training/Teaching, User Groups, User Interface/Experience (UI/UX), Vendor/Supplier Management, Web Content Accessibility Guidelines (WCAG), Web Services
Title: Systems Analyst 3
Duration: 9/01/2026 - 8/31/2027
Work Hours: Mon – Fri – 8am – 5pm CST
Location: Austin, Texas
Position: Remote
Position Requirements. The CPA Work includes, but is not limited to, the following:
- Performing highly advanced (senior level) consultative services and functional assistance work related to supporting the CAPPS Program.
Responsible for functional CAPPS HR/PY Payroll module subject matter expertise, including, but not limited to:
- Module Ownership and Expertise
- Provide day to day functional support for the PeopleSoft 9.2 Payroll module.
- Troubleshoot payroll issues, including calculation errors, retro pay, tax discrepancies, and integration failures.
- Support the full payroll cycle: pay calendars, paysheets, payroll calculation, confirmation, and post confirmation auditing.
- Maintain payroll configuration, including earnings codes, deduction codes, garnishments, tax setups, pay groups, and tax reporting.
- Collaborate with Time & Labor and Human Resources (HR) teams on end to end process accuracy.
- Create, modify, and troubleshoot PS/Queries for payroll reporting and data validation.
- Work with technical teams to support enhancements, integrations, data loads, and application fixes.
- Assist in applying PUM updates, testing patches, and validating tax updates.
- Document functional procedures, test scripts, and configuration changes.
- Provide user support, training, and guidance to payroll operations teams.
- Participate in audit activities and ensure adherence to internal controls.
- Provide agencies with assistance with quarterly 941 reconciliations to resolve discrepancies.
- Perform CYE configurations specific to CAPPS Central processing
- Perform W-2 processing, including the PDF creation
- o Collaborate and coordinate with Payroll Policy to file W-2/W-3s with the Social Security Administration on time and accurately
Responsible for payroll configurations and processing, including, but not limited to:
- Setting up earning codes, accumulators, pay groups, rate codes, pay calendars, deductions, garnishments, and commitment accounting.
- Running payroll cycles (On-Cycle, Off-Cycle, Return Monies, Cancellations/Reversals).
- Troubleshooting payroll errors and resolving payroll production issues.
- Creating and validating W-2 form during CYE.
- Oversight for tax update implementations.
- Handling Right-to-Stop incentives.
- Oversight for 3rd-Party Sick Pay during CYE.
- Creating and supporting the synchronization of CAPPS payroll with SPRS/USAS using an online interface in CAPPS.
· Supporting payroll approval workflows between systems.
Responsible for functional configuration skills, including, but not limited to:
- Setting up tables (job codes, positions, departments, compensation, etc.)
- Understanding HR business units, Set IDs, and Table structures
- Configuring workflow (AWE-Approval Workflow Engine)
- Creating queries using PS/Query and SAP Business Objects
- Responsible for providing functional support for the CAPPS HR/PY applications, and shall be a point of contact for CAPPS agencies as applicable.
- Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
- Additionally, responsible for overseeing and coordinating AWE – Approval Workflow Engine, including but not limited to:
o Workflow Configuration and Setup
o User and Role Management
o Notifications and Worklist Management
o Monitoring and Troubleshooting
o Customization and Extensibility
o Performance and Maintenance
o Testing and Documentation
Responsible for technical skillsets for applicable tools, including, but not limited to:
o Understanding Application Designer (records, fields, pages, components)
o Integration Broker (Web Services, REST/SOAP Integrations)
o SQR and BI Publisher report customization
o SQL Proficiency
· Understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements
· Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
· Responsible for monitoring all payroll batch jobs, including, but not limited to:
o Tracking job schedules
o Monitoring job execution
o Detecting and responding to failures
o Validating output
o Managing dependencies
o Performance tuning
o Documentation
o Proper communication and escalation
o Ensuring compliance when schedules must be altered
· Responsible for tools and environment knowledge, including, but not limited to:
o PUM (PeopleSoft Update Manager) and Change Assistant
o Fluid UI changes and page navigation
o Lifecycle management and selective adoption
o Elasticsearch/Search Framework
o Data migration and compare reports
· Responsible for cross-functional collaboration, including, but not limited to:
o Strong problem-solving and troubleshooting
o Ability to interpret the State of Texas HR policies into system configuration and code modifications
o Requirements gathering for applicable break/fix or system enhancements
o Documentation and testing (UAT, regression testing)
o Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
o Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
o Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
o Providing structured cross-training to support junior analyst capability growth.
o Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
· Responsible for project-level coordination and participation, including, but not limited to:
o Expansions that include additional module implementations or enhancements for agencies
o Cyclic processes such as fiscal year-end, calendar year-end, W-2/1095-C creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
· Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
· Responsible for overseeing and coordinating the Fiscal Year-End, including but not limited to:
o Planning, scheduling, and communicating
o Reconciliations and Verifications
o System Configurations and Maintenance
o Budget Loads (BLS) as requested by agencies to assist with the large number of commitment accounting changes required.
o Benefit Enrollment Web Services to ensure that we have successfully integrated with ERS to establish the correct benefit plans and premiums for the next fiscal year for state resources on CAPPS Central (over 100 agencies and 80,000 employees).
· Provides advanced Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
· Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
· Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
· Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
· Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
· Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
· Participates in Disaster Recovery and Upgrade Testing activities.
· Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
· Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
· Performing other related Work as assigned.
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LanceSoft Inc
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.