Systems Analyst – Advanced (Test Manager) - 26-06221

Systems Analyst – Advanced (Test Manager)

Location: Columbia, SC, Role is hybrid (2 days onsite per week)

Duration: 12 Months

Job Summary

We are seeking an experienced Systems Analyst – Advanced to serve as a Test Manager supporting a large-scale Case Management System during the Maintenance & Operations phase. This role will lead quality assurance initiatives, testing coordination, defect management, user support, and system enhancement validation while collaborating with internal teams, stakeholders, and third-party vendors.

The ideal candidate will have strong experience in software testing, quality assurance leadership, system analysis, and end-user support within enterprise-level applications.

Position Details

• Contract Duration: 12 Months
• Work Schedule: Hybrid (2 days onsite per week)

Key Responsibilities

Quality Assurance & Testing Leadership

• Serve as the Lead Quality Assurance Analyst for the application support team
• Plan, coordinate, and manage testing activities for system enhancements and maintenance releases
• Develop and execute:
  • Regression Testing
  • Integration Testing
  • Component Testing
  • Acceptance Testing
  • Performance Testing
• Prepare and maintain test scenarios, test cases, and test scripts
• Ensure traceability between requirements, use cases, and testing documentation
• Record, validate, analyze, and report test results and defects
• Lead defect review and incident management meetings
• Coordinate release and defect management activities with vendors and internal teams

System Analysis & Enhancement Support

• Work closely with end users, business analysts, and SMEs to define and validate business requirements
• Support functional analysis and design review activities
• Assist with application configuration and system enhancement validation
• Perform root cause analysis and data analysis for reported issues
• Assist technical teams with custom report development
• Support interface testing and data preparation activities

End User Support & Training

• Provide end-user support and issue resolution
• Assist with development of training materials and workshops
• Deliver user instruction and knowledge transfer sessions
• Coordinate testing schedules and transition activities during system updates and migrations
• Facilitate smooth operational transitions and knowledge transfer processes

Reporting & Documentation

• Provide management reporting on:
  • Defect metrics
  • Application quality
  • User support trends
• Maintain detailed testing documentation and reports
• Review training materials, test reports, and related project deliverables

Required Qualifications

• Bachelor’s Degree or equivalent work experience
• Strong experience in:
  • Software Testing
  • Quality Assurance
  • Defect Management
  • System Analysis
  • End User Support
• Ability to lead testing teams and coordinate cross-functional activities
• Strong written and verbal communication skills

Preferred Qualifications

• 5+ years of experience with:
  • Case Management Systems
  • Component, Integration, Regression, Performance, and Acceptance Testing
  • Defect tracking and test result reporting
  • Custom report development
• Experience with:
  • SQL
  • Requirements gathering
  • Software analysis and design
  • System maintenance & operations
  • Judicial or Case Management systems
  • Agile and Waterfall methodologies
  • End-user training delivery
  • State government environments

Technical Skills

• Microsoft Office Suite
• Microsoft Teams
• Microsoft Test Manager
• Visual Studio
• SQL
• Test Script Development
• Defect Tracking & Release Management
• Data Analysis & Root Cause Analysis

For more details reach at resumes@navitassols.com