Systems Analyst

Chicago Public Schools

Job Title: Systems Analyst - Job Number 2600000F

Job Summary

Reporting to the Senior Systems Analyst, the Systems Analyst supports the implementation, maintenance, and optimization of information systems and data solutions that meet the operational and analytical needs of the organization. This role serves as a key liaison between business stakeholders, vendors, and technical teams, ensuring systems and data are reliable, scalable, and aligned with organizational goals.

Job Summary (continued)

The Systems Analyst is responsible for analyzing business and data requirements, developing functional specifications, supporting system configuration and testing, and producing dashboards, reports, and analytics to inform decision-making. This role also supports system health monitoring, issue resolution, data governance, and continuous improvement efforts across NSS systems and reporting environments.

Responsibilities

• Collect clean, integrate, and analyze data from multiple sources (e.g., operational systems assessments and system logs) to support reporting, analytics, and decision-making.
• Perform exploratory data analysis (EDA) and apply statistical methods to identify trends, risks, and opportunities, translating findings into actionable insights.
• Design, build, and maintain dashboards, visualizations, and reports (e.g., Power BI or similar tools) to monitor KPIs and organizational performance.
• Partner with internal and external stakeholders to define system goals, data needs, and reporting requirements, document business processes and workflows.
• Conduct regular system and data reviews, generating reports on performance, efficiency, risks, and recommended improvements.
• Support the configuration, testing, implementation, and maintenance of business systems and applications, including upgrades and enhancements.
• Define and coordinate testing procedures, develop test cases, and support quality assurance to ensure systems and data meet business and user requirements.
• Monitor system health and data integrity, troubleshoot system and data issues, and ensure timely resolution of support tickets and vendor deliverables.
• Collaborate with the Senior Systems Analyst, project leads, and vendors to implement best practices for data governance, scalability, performance, and maintainability.

Requirements

• Education: Bachelors degree from an accredited college or university required. Bachelors degree in computer science, information technology, systems, business, and public administration, business analysis, technical writing, or a related field is preferred.
• Experience: Minimum of five (5) years of experience supporting business systems, data analysis, or reporting in a complex, multi-stakeholder environment is required. Experience working with operational datasets (e.g., transactional compliance or program data) is required. Project management experience is preferred.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills, capable of communicating, collaborating, presenting to, and building relationships with a wide variety of internal and external stakeholders.
• Ability to convert IT technical language into Front Line First user-friendly learning.
• Ability to use a range of technology and tools, including but not limited to:
• PowerBI
• Looker Studio
• SAS
• SQL
• Python
• Microsoft Office
• Google
• Knowledge of data analysis concepts, including data cleaning, exploratory data analysis, statistical methods, and KPI development.
• Knowledge of business systems and application support, including system configuration, upgrades, testing, and maintenance.
• Knowledge of data visualization and reporting principles, including dashboard design and effective communication of insights to non-technical audiences.
• Effective strategic planning capabilities, including the ability to establish long-term vision and goals and align activities toward goal fulfillment.
• Knowledge of operations, budget, finance management, and organizational development.
• Ability to define problems, analyze data, and outline valid conclusions and action steps.
• Excellent time management skills, with the ability to complete assigned tasks on schedule.

Benefits

• Health & Wellness: Comprehensive health coverage to employees and their eligible dependents, including:
• Medical Plan Options
• Pharmacy
• Dental
• Vision
• Behavioral Health & EAP
• Employee Wellness Program
• Financial Security: Strong retirement and savings options, including:
• Basic Life Insurance
• Life and Disability Insurance
• Pension Plans
• Supplemental Retirement Plans
• 403b and 457b Flexible Spending Accounts (FSAs)
• Spot Pet Insurance
• Work-Life Balance: Competitive paid time off policies, including:
• Paid Leave
• Sick Leave
• Vacation Days
• Parental Leaves
• Short-Term Disability
• Religious Holidays Leaves

Conditions of Employment

• EstablishMaintain Chicago Residency: Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district.
• Reference: Chicago Public Schools A Comprehensive Benefits Overview or the benefits handbook for comprehensive details.