Systems Analyst - CSHCR Technology Team (OTC)

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, youll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Health (IDOH):

The Indiana Department of Health's mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play.

Role Overview:

This role provides technical analysis and system support for several CSHCR applications, including both legacy systems and ongoing modernization efforts. The position is responsible for refining requirements, validating enhancements, coordinating testing activities, and conducting SQL-based data checks to ensure accuracy and system stability. The role also serves as Tier 2 support for program users and assists in preparing systems for upcoming releases. The returning incumbent, Vandy Bhatia, previously served in this role with a strong record of performance and is now eligible to return following restoration of her work authorization.

Salary:

The salary for this position traditionally starts at $61,022.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Conduct thorough research, fact-finding, and analysis of user needs and problems required to develop and maintain information systems of moderate complexity.
• Assist in analyzing business processes and workflows to determine how applications can be optimized to meet organizational goals.
• Prepare project feasibility studies.
• Prepare user requirements, functional design, physical design, and other relevant system design components.
• Formulate system scope, project cost, time estimates, and human resource and equipment requirements for implementation of new application software or enhancements to existing application software systems.
• Assist in coordinating tasks, managing timelines and ensuring project deliverables are met.
• Provide technical support for application systems, including diagnosing and resolving issues.
• Designs, codes, and debugs new application software programs and/or makes enhancements to existing application software programs of all levels.
• Test and troubleshoot system interfaces to ensure smooth data flow between applications.
• Provide complete documentation for new or modified information systems and/or application software programs.
• Mentor and provides guidance and training to new and lower level staff.
• Monitor completed application software systems to ensure proper execution and performance.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What Youll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge of new systems design techniques, information technology equipment, operation and capabilities.
• Advanced knowledge of information systems design principles.
• Specialized knowledge of application development software languages.
• Thorough knowledge of policies, standards, procedures, and techniques used for application development.
• Familiarity
• Advanced knowledge of information technology equipment, operation, and capabilities.
• Advanced knowledge of both system and business applications and competent to work on most phases of applications systems analysis and programming activities of those systems.
• Ability to perform problem solving and analytical analysis.
• Effectively communicate both orally and in writing.

A degree is not required. However, at least 2-4 years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.