Systems Analyst (Endpoint Engineering)

At Texas Children's Hospital, our mission starts with our people. Guided by our HEART values-Humility, Excellence, Accountability, Respect, and Trust-we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.

We are searching for a Systems Analyst (Endpoint Engineering) - someone who works well in a fast-paced setting. In this position, you will develop clinical/business solutions by investigating processes to understand data and communications flow with individual tasks and transactions within Integrated Delivery System.

Think you've got what it takes?

Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.

Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children's Health Plan, the nation's first HMO focused on children; Texas Children's Pediatrics, the largest pediatric primary care network in the country; Texas Children's Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children''s without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

• Required H.S. Diploma or GED
• Required 4 years'' experience in information systems
• Bachelor's degree will substitute four (4) years of work experience
• Master's degree will substitute for two (2) years of work experience.
• Up to one (1) year of clinical patient care and/or clinical research experience may substitute for the one (1) year of required information systems experience on a month-to-month basis
• Demonstrate initiative and a proactive approach to identifying, analyzing, and resolving endpoint management challenges.
• Administer and support Omnissa Workspace ONE UEM and related endpoint management technologies.
• Manage device enrollment, provisioning, compliance policies, configuration profiles, and co-management/hybrid endpoint environments.
• Support Windows 11/10 lifecycle activities, upgrades, patching, driver management, BIOS updates, and compliance initiatives.
• Provide deep technical expertise in operating system design, endpoint management, troubleshooting, performance optimization
• Administer and maintain Active Directory Group Policy Objects (GPOs) to enforce security standards, configure endpoint settings, and support enterprise-wide device management and compliance requirements.
• Monitor endpoint health, compliance, and deployment metrics, using operational data to drive continuous improvement.
• Perform advanced troubleshooting and root-cause analysis to resolve endpoint-related issues and improve service reliability.
• Develop and maintain technical documentation, operational procedures, runbooks, and knowledge-sharing resources.
• Partner with Security, Infrastructure, Service Desk, and Application teams to design, implement, and support endpoint solutions.
• Participate in project planning, testing, implementation, and operational transition activities.
• Utilize ITIL-based processes and ServiceNow to support incident, change, problem, and service management activities.
• Demonstrate initiative and a proactive approach to identifying, analyzing, and resolving endpoint management challenges.
• Administer and support Omnissa Workspace ONE UEM and related endpoint management technologies.
• Manage device enrollment, provisioning, compliance policies, configuration profiles, and co-management/hybrid endpoint environments.
• Support Windows 11/10 lifecycle activities, upgrades, patching, driver management, BIOS updates, and compliance initiatives.
• Provide deep technical expertise in operating system design, endpoint management, troubleshooting, performance optimization
• Administer and maintain Active Directory Group Policy Objects (GPOs) to enforce security standards, configure endpoint settings, and support enterprise-wide device management and compliance requirements.
• Monitor endpoint health, compliance, and deployment metrics, using operational data to drive continuous improvement.
• Perform advanced troubleshooting and root-cause analysis to resolve endpoint-related issues and improve service reliability.
• Develop and maintain technical documentation, operational procedures, runbooks, and knowledge-sharing resources.
• Partner with Security, Infrastructure, Service Desk, and Application teams to design, implement, and support endpoint solutions.
• Participate in project planning, testing, implementation, and operational transition activities.
• Utilize ITIL-based processes and ServiceNow to support incident, change, problem, and service management activities.