Systems Analyst I

TransCore (TRN), a subsidiary of ST Engineering, is seeking a Full-Time Systems Analyst I to join our team in Raleigh, North Carolina.

With 80 years of experience as a driving force in the industry, TransCore continues to define the future of transportation.

Job Summary: The Systems Analyst will provide day-to-day technical support and triage for all East Region Toll System Projects. This includes daily system monitoring, alert response and triage, issue resolution and escalation, support system deployments, as well as managing all issue tickets within the regional Jira system.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide software and hardware support triage for all toll systems within the region during normal business and on-call shifts.
• Troubleshoot and follow through-to-resolution issues concerning the application, including configuration, database, peripherals, registry setting, etc.
• Support system configuration validation during and post deployment of new systems or system changes to legacy systems.
• Reporting and analytical skills to interpret system data and how it relates to possible system issues, general data flow, and accuracy.
• Troubleshoot and resolve database integrity issues, performance issues, replication issues, connectivity issues, and security issues.
• Create ad-hoc SQL queries as needed.
• Create, review and utilize technical documents.

Required Skills & Experience:

• 3+ years of professional experience with troubleshooting and customer support.
• 3+ years of experience in Windows Server support and administration
• 3+ years of professional experience in SQL Server Database support and administration. The latest experience should be with using SQL Server 2012, 2014, 2019, 2022.
• Proficiency with remote sessions to servers, windows desktops and Linux devices.
• Proficiency with Windows scripting/PowerShell. Both editing and writing.
• Familiarity with MSMQ and services installation and configuration.
• Familiarity with Virtual Machine environments (Hyper-V)
• Follow detailed instructions with little supervision.
• Ability to analyze transaction data reports and reconcile data differences and report findings to stakeholders
• Highly motivated team-player for who can establish excellent working relationships with peers and other teams.
• Aptitude and desire to learn new scenarios quickly.
• Ability to understand business requirements and estimate for delivery commitments.
• Excellent organizational, verbal, phone, and written communication skills.

Education: Bachelor's degree or equivalent combination of education and work experience.

Desired Skills & Experience:

• Familiarity with Unix/Linux administration and command line scripting
• Familiarity with hardware device-level support and troubleshooting
• Professional experience within the Tolling Industry