Systems Analyst I

As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer:

• Competitive salary
• Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one
• Wellness programs
• Paid Time Off accruals
• Tax deferred annuity and (403b) pension plan
• Tuition reimbursement
• Free on-site parking and train station shuttle
• Childcare partnership with Children's Learning Center

Regular, Full Time

Monday-Friday, 9:00AM-5:00PM

4 Days Remote, 1 Day In-Office (3001 Summer St., Stamford CT)

Responsibilities:

The Epic Hospital Billing Analyst serves as the primary technical and operational partner for Hospital Billing functions within Stamford Health System (SHS). This position ensures that the Epic Hospital Billing module functions as intended and meets operational, regulatory, and compliance requirements. The Systems Analyst provides advanced analysis, workflow design, system configuration, troubleshooting, project leadership, and serves as Tier 2/3 support for Hospital Billing-related applications. Responsibilities include participating in Epic upgrades, leading testing cycles, developing documentation, and optimizing Hospital Billing workflows to enhance accuracy, productivity, and data integrity.

• Serve as subject matter expert (SME) for Epic Hospital Billing application, including Charging, Charge Router, GL, Workqueues, System Actions, Account Activities, Estimates, Statements, extracts and integrations, ensuring alignment with operational and regulatory requirements.
• Design, configure, build, and maintain Epic Hospital Billing application functionality to support charging, billing, claims submission, patient statements, and payment posting workflows.
• Analyze and optimize workflows across Hospital Billing domains, identifying improvement opportunities and implementing system-based solutions to enhance efficiency and revenue cycle performance.
• Monitor system performance and proactively identify issues, addressing risks before they impact billing, reimbursement, or business operations.
• Assess and manage system interdependencies, ensuring Hospital Billing workflows integrate effectively with upstream and downstream applications, including clinical apps, coding, and external vendor systems.
• Translate regulatory and payer requirements into Epic system configuration and workflow updates, ensuring compliance and accurate billing.
• Provide advanced troubleshooting and issue resolution for Epic Hospital Billing application, including root cause analysis and sustainable solution design.
• Lead and support projects and enhancements, including new functionality implementation, upgrades, vendor changes, and workflow redesign initiatives, while adhering to organizational project management (PMO) methodologies.
• Develop and execute test plans and scripts, validating system functionality during upgrades, optimizations, payer changes, and new feature deployments.
• Manage vendor and external partner interactions, serving as the primary point of contact for third-party systems to ensure seamless integration and issue resolution.
• Collaborate with cross-functional stakeholders, including revenue cycle, clinical, operational, IT teams, and external partners, to ensure alignment of workflows, system functionality, and organizational goals; support knowledge sharing and cross-training across application teams.
• Maintain Epic certifications and required training, staying current with application updates, regulatory changes, and Hospital Billing best practices.

Qualifications:

• Bachelor's degree or equivalent is required.
• Minimum 1 years' experience Epic Hospital Billing support is required.
• Must have Epic Hospital Billing Application Certification or able to obtain within twelve (12) months of employment.
• Ability to work within a team environment.
• Excellent analytical, problem solving, written and verbal communications skills. Strong customer service skills.
• Strong understanding of Claims, Remittance, Clearinghouses, Payers and Plans.