Systems Analyst (L2) - Hybrid

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.

As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values:

• Teamwork: We achieve our goals collaboratively.
• Growth Mindset: We are focused on continuous improvement for our team members and our clients.
• Integrity: We operate with transparency and prioritize the needs of our clients.
• Ownership: We take responsibility for our work and ensure commitments are fulfilled.

This position is listed as “Hybrid”. The majority of your role will be working remotely from home, however, in office attendance will be required for a minimum two days each week with occasional onsite visits to client sites. You must be willing to travel onsite to a client location in Seattle and surrounding areas when the need arises.

As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role.

Here's what you'll be doing:

• Handle escalated support tickets, including break/fix issues, application installations, and configuration of user‑level settings.
• Contribute to server administration, networking, and security tasks, such as:
• • Setting up new Hyper‑V hosts
  • Troubleshooting and deploying SonicWall firewalls
  • Managing Datto networking switches and access points
  • Supporting additional modern technologies implemented across client environments
• Provide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians.
• Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up‑to‑date information throughout the process.
• Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current.
• Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience.

Requirements

Experience & Qualifications

• CompTIA A+ and/or Network+ required (If not currently held, must be obtained after employment)
• MD‑102 preferred

️ Technical Skills

• Strong knowledge of Windows 10/11 and macOS
• Strong knowledge of Windows Server 2016, 2019, and 2022
• Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
• Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
• Knowledge of Azure and/or AWS
• Experience with Datto BCDR and/or SaaS Backup
• Experience with Autotask PSA is a plus

Professional & Soft Skills

• Exceptional written and verbal communication
• Ability to work independently and collaboratively
• Strong time‑management and organizational skills
• Ability to lift and transport equipment up to 50 lbs
• Reliable transportation required

Benefits

At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:

• Competitive salary: $30 - $35/hour
• Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics
• Must reside in greater Seattle area
• Comprehensive coverage: Medical, Dental, and Vision coverage
• 401(k) plan with 4% company matching and immediate vesting
• Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
• Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
• Monthly cell phone stipend to support your connectivity needs
• Team culture: Fun events and opportunities to connect with colleagues