Systems Analyst - SAP SD

The SAP SD Analyst will be responsible for supporting, enhancing, and optimizing the Sales and Distribution (SD) processes within an SAP S/4HANA environment. This role has a strong focus on end-to-end Order-to-Cash (O2C) processes.

The ideal candidate has strong functional SD knowledge, understands inventory and logistics integration points, and works effectively with cross-functional teams including Supply Chain, Customer Service, Finance, and Warehouse Operations.

Essential Duties and Responsibilities

• Provide day-to-day support for SAP SD processes including sales orders, deliveries, billing, returns, pricing, ATP, and credit management.
• Configure and maintain SAP OTC modules including Sales & Distribution, Rebates, Contracts, and Pricing.
• Support integrations with related SAP modules, particularly Finance (FI/CO), Materials Management (MM), and Supply Chain.
• Troubleshoot and resolve SD-related issues impacting order processing, billing, and customer fulfillment.
• Support and monitor integration with MyMediSet app for inventory visibility, replenishment, and item-level tracking.
• Analyze and resolve inventory discrepancies across S/4HANA, MyMediSet, and SAP EWM.
• Partner closely with Customer Service, Supply Chain, Finance (FICO), and Warehouse Operations to support O2C and fulfillment processes.
• Coordinate with ABAP and integration teams (CPI/PI/PO, IDocs, APIs) to support interfaces and enhancements.
• Participate in SAP releases, upgrades, and enhancement projects.
• Lead or support unit testing, integration testing, UAT, and production cutovers.
• Maintain process documentation, configuration documentation, and test scripts.
• Act as a bridge between technical and non-technical teams, translating business requirements into technical specifications.
• Create and maintain comprehensive documentation, including business requirements, system configurations, test scripts, and user guides.
• Other duties as assigned.