Reports to the VP Patient Access. Responsibilities include providing training and support to team members and physicians on BMG computer applicationssystems. This includes project planning analysis implementation troubleshooting conducting quality assurance and maintaining computer system security. Performs general consulting and serves as a liaison with BMG departmentsphysician offices as required. Provides educational classes to team members on commercial contracted & non-contracted insurance updates and Medicare and Medicaid billing changes. Assists in performing computer system upgrades and conversions and providing feedback to the Director of Finance to improve the revenue cycle.MISSION VALUES and SERVICE GOALSMISSION We deliver outstanding care inspire health and connect with heart.VALUES Trust. Respect. Integrity. Compassion.SERVICE GOALS Personally connect. Keep everyone informed. Be on their team.Provides training to team members and physicians at BMG sites on new and existing computer applicationssystems primarily the Allscripts ProPM and Allscripts Pro EHR Electronic Health Records and provides overall support of these systems byPlanning and implementing computer applicationssystems in accordance with established BMG policies and procedures.Coordinating and developing training session content utilizing outside vendors and consultants as needed.Developing and maintaining training manuals and related documentation.Developing new programs and reports maintaining existing programs and modifying reports.Conducting new team member orientation to BMG performance standards policies and procedures as it relates to system software.Monitoring all projects and providing periodic status reports in accordance with established BMG procedures to the Director of Finance.Meeting with DirectorsPractice Managers to teach them proper utilization and review of revenue cycle practice reports i.e. error report untracked encounter report exception report etc..Conducting classroom training and simulation sessions for core competencies in system utilization. Consulting and providing support for initiatives on staffs educational needs and training assessments.Facilitating and assisting in implementation of changes in software and billing protocols as approved.Maintaining competence and keeping abreast of changes in software applications and current standards for physician office operations to serve as a resource for BMG.Works directly with physicians and other providers on ProEHR system byAssisting providers on customization of ProEHR based on physicianprovider specialtyneeds.Creating ProEHR protocolsshort lists to maximize efficiency of system.Working with physicians to ensure quality of documentation supports billed services.Training new physiciansproviders as well as re-training physiciansproviders during system upgrades.Serves as a liaison and facilitator with BMG departmentsphysician offices who utilize software programs byMeeting with DirectorsPractice Managers team members and physicians as necessary to adequately define their requirements and business needs.Acting as a liaison with and advocate for the BMG departmentphysician office.Facilitating the timely delivery of solutions which meet the need of the BMG departmentphysician office.Providing feedback to DirectorsPractice Managers on training progressachievements of team members.Communicating as needed with management to facilitate the overall satisfaction perceptions and improvement of team member education.Performing troubleshooting activities to avoid potential problems. Communicating verbally by phone and in person and in writing and visually observing CRT keyboard and printed representations.Performing system tests and analyzing test results.Provides educational classes to BMG team members on commercial contracted and non-contracted insurance updates and Medicare and Medicaid billing changes and stays current and abreast of insurancebilling changes byAttending and participating in professional seminars and continuing education as approved.Reading monthly MedicareMedicaidCHA bulletins and working with the staff at various sites to ensure information is clearly understood.Working closely with Managed Care Department to assist in managed care educational efforts.Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department byalways Providing excellent customer services. Also communicating with team members and physicians in a courteous responsive and helpful manner.Establishing and maintaining effective working relationships with team members and physicians.Assisting Information Systems Department and the Director of Finance with Medical Information System upgrades and conversions.Identifying and communicating to the Director of Finance and others as appropriate regarding areas of improvement as it relates to the billing process and the electronic medical records system.Participating in group meetings and problem-solving groups as requested by the Director of Finance.Taking a leadership role in moving forward and implementing Lean Management concepts as well as leading and participating on Kaizen events.Completing other job-related duties and projects as directed.ORGANIZATIONAL RESPONSIBILITIESAssociate complies with the following organizational requirementsAttends and participates in department meetings and is accountable for all information shared.Completes mandatory education annual competencies and department specific education within established timeframes.Completes annual employee health requirements within established timeframes.Maintains licensecertification registration in good standing throughout fiscal year.Direct patient care providers are required to maintain current BCLS CPR and other certifications as required by positiondepartment.Consistently utilizes appropriate universal precautions protective equipment and ergonomic techniques to protect patient and self.Adheres to regulatory agency requirements survey process and compliance.Complies with established organization and department policies.Available to work overtime in addition to working additional or other shifts and schedules when required.Commitment to Beacons six-point Operating System referred to as The Beacon WayLeverage innovation everywhere.Cultivate human talent.Embrace performance improvement.Build greatness through accountability.Use information to improve and advance.Communicate clearly and continuously.Education and ExperienceThe knowledge skills and abilities as indicated below are normally acquired through the successful completion of a bachelors degree in business administration Healthcare Administration or another appropriate field or equivalent experience.A minimum of three years progressively responsible medical practice experience is preferred. Preference will be given to candidates with training and experience with those software and hardware products regularly used by BMG. Experience with third party insurances Medicare Medicaid CPT and ICD-9-CM coding and physician office practices is strongly desired.Knowledge & SkillsRequires the technical skills and knowledge necessary to effectively use and support various software and hardware. Also requires the skills to perform systems analysis activities.Demonstrates knowledge of networking concepts servers databases reporting tools and programming languages.Within two 2 years of employment acquires and maintains certification as a Certified Professional Coder.Requires the ability to pay close attention to details.Demonstrates the interpersonal and communication skills both verbal and written necessary to make clear and effective presentations and to effectively interact with BMG management team members physicians and vendor representatives. Also requires effective training skills.Demonstrates the ability to analyze design organize write communicate and evaluate training materials.Requires accurate knowledge of medical billing procedures office procedures third party insurance Medicare Medicaid workers compensation and CPT and ICD-9-CM coding.Requires advanced knowledge of the Allscripts ProPM and Electronic Medical Records systems and the ability to operate PCs computer terminals printers audio visual equipment etc.Requires a knowledge of and competency in communicating BMG policies and procedures to BMG team members.Working ConditionsWorks in an office environment.Work hours may vary based on work scheduletraining sessions.Travel is required to various BMG sites.Physical DemandsRequires the physical ability and stamina i.e. to sit stand andor walk for prolonged periods of time lift hold and carry objects weighing up to 30 pounds etc. to perform the essential functions of this position.