Salesforce Technical expert who has very deep Salesforce health cloud knowledge and experience with the understanding of Agentforce. 15+ years of Salesforce experience, with at least 8+ years as a Technical Architect. Proven experience with Service Cloud and Agentforce / Agent Workspace. Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat. Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools. Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC). Familiarity with Salesforce Data Model, Security, and Sharing rules. Excellent communication, presentation, and stakeholder management skills. Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features. .
| Location | Southborough, MA |
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