Systems Business Analyst - Hybrid

Genesis10 is currently seeking a Systems Business Analyst for a hybrid position with a Large Energy Company located in Denver, CO or Minneapolis, MN. This is a 12+ month contract opportunity.

Compensation: $76.46 - $86.46 per hour, W2, based on qualifications

Position Overview:
This role will act as the conduit between business needs and technology solutions within the Service Management organization. The ideal candidate will focus on work within the ServiceNow platform and ITIL aligned service management processes, partnering closely with business stakeholders to gather requirements, analyze processes, and ensure successful solution delivery.

Key Responsibilities:

• Partner closely with business areas and stakeholders to understand needs and represent them during planning
• Perform requirements gathering with business users and translate business needs into actionable requirements for ServiceNow or process teams
• Analyze business processes, challenges, gaps, and desired outcomes
• Support the intake process for new requests and develop user stories with acceptance criteria
• Facilitate sessions, document requirements, and provide demos or supporting materials
• Ensure solutions meet user experience and operational performance expectations
• Monitor solution performance and assess process/system health
• Engage across the full lifecycle: requirements, design, testing, implementation, and post-go-live support

Primary Requirements:

• Experience in business analysis including requirements elicitation, business process analysis, and value stream analysis
• Proven stakeholder management skills including executive communication, facilitation, negotiation, and relationship management
• Experience with Agile methodologies, backlog management, and the product delivery lifecycle
• Broad understanding of ServiceNow platform capabilities and architecture
• Ability to align business needs with ServiceNow platform functionality
• Knowledge of ServiceNow capabilities such as Service Catalog, BCM, SecOps, HRSD, ITSM, and Automation
• Understanding of platform governance and best practices

Desired Skills:

• Direct experience with ServiceNow
• ITIL Foundation Certification or strong ITIL knowledge
• Experience in a Service Management / ITSM environment
• Project coordination or project management exposure
• Business Analyst, Agile, or Scrum Certification
• ServiceNow Business Analyst Certification

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.