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Systems Console Specialist (Nights)

Blue Cross Blue Shield of Kansas

Topeka, Kansas

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JOB DETAILS
SKILLS
Analysis Skills, Career Development, Communication Skills, Data Quality, Dental Insurance, Documentation, Environmental Issues, Equipment Maintenance/Repair, Fitness, Hardware Installation, IBM MVS Operating System, IBM TSO/ISPF, Identify Issues, Incentive Programs, Information/Data Security (InfoSec), Lift/Move 50 Pounds, Lift/Move 80 Pounds, Microsoft Excel, Microsoft Office, Microsoft Word, Network Operations Center, Printers, Printing, Problem Solving Skills, Report Distribution, Service Level Agreement (SLA), Software Administration, Software Installation, System Operations, Team Player, Technical Support, Time Management, Training Program, Training/Teaching, Vision Plan
LOCATION
Topeka, Kansas
POSTED
1 day ago
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

Why Join Us?

  • Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
  • FamilyComes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire
  • Professional Growth Opportunities: Advance your career with ongoing training and development programs.
  • Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility.
  • Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community.
  • Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks

  • Base compensation is only one component of your competitive Total Rewards package
    • Incentive pay program (EPIP)
    • Health/Vision/Dental insurance
    • 6 weeks paid parental leave for new mothers and fathers
    • Fertility/Adoption assistance
    • 2 weeks paid caregiver leave
    • 401(k) plan matching up to 5%
    • Tuition reimbursement
    • Health & fitness benefits, discounts and resources

Job Summary

Process application systems in the Print Shop and Master Console areas. Manages the flow of all production and development of jobs through the system.

"This position is required to work on-site"

What you'll do
  • Administers Company, Division, and Department, Security and area policies, procedures and standards. Understand Security and environmental issues related to the Datacenter.
  • Develops information/data for the Information Services Division morning statuses reports and are accountable for its accuracy.
  • Responsible for ensuring documentation manuals are kept-to-date.
  • Must communicate and interact with both technical and non-technical personnel while resolving problems.
  • Responsible for filling out a UCR and Incident ticket on all hardware/software problems and maintaining the logbook for various Customer Engineers.
  • Utilize console and auxiliary equipment in the most efficient way to process the jobs scheduled.
  • Maintain necessary materials and equipment to process work.
  • Ensure reports are printed according to due out to meet department and company SLA's.
  • Report any program, machine, and scheduling problems to the Shift Supervisor.
  • Responsible for cleaning and maintaining all equipment located in the print shop according to area guidelines.
  • Responsible for correctly printing all reports, filling out the order forms and printing and voiding all checks for various systems.
  • Assist in the implementation of new software and hardware installations.
  • Continuously monitoring and reacting to IT operations schedules.
  • Maintain accurate logs and documentation of system operations, issues and resolutions.

What you need

Knowledge/Skills/Abilities

  • Problem solving and analytical skills, as well as the ability to troubleshoot computer problems could arise.
  • Time management skills - essential to ensure all tickets, job failures, alerts, and reports are completed thoroughly and on time.
  • Strong communication skills and be able to follow directions clearly.
  • Experience working with Excel, Word and Microsoft office applications.
  • Ensure data security and integrity through adherence to company protocols.

Preferred:
  • Knowledge and/or experience ISPF, TSO, OnDemand.
  • Automated Job Scheduling Software, Automated Report Distribution and Tracking Software and commands, and MVS commands.
  • Experience working with RICOH printers and RPD.

Education and Experience:
  • High School education or its equivalent.

Physical Requirements
  • Must be able to lift up to 50 pounds, 80% of the time, for a 12-hour shift.
  • Must be able to be on feet, 80% of the time, for a 12-hour shift.
  • Must be able to spend a 12-hour shift, stooping, bending and lifting .
  • Work 12 hours, on a 3-day rotation schedule, which will include some holidays and weekends.

Compensati

About the Company

B

Blue Cross Blue Shield of Kansas

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