Systems Coordinator

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: troubleshoot, diagnose and repair software and hardware related issues with end-users in the facility.

Position: Systems Coordinator

Shift: 2nd Shift- Monday through Friday 2 pm- 10 pm

Pay: $22.45/hour + $1/hour shift differential + $1.50/hour site premium

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

Supply Chain, IT, Operating Systems, Warehouse Management Systems (WMS), Inventory Control, Diagnostics, Computer hardware / software.

A minimum of (1) one year's experience in the following:

• Experience using a commercial WMS (warehouse management system) such as Blue Yonder, Red Prairie, JDA, SAP is highly preferred.

• Intermediate or higher experience in Microsoft Office (Excel, Word, Teams, Outlook).

• 1-2 years Report Writing experience.
• SQL experience would be required.

• Experience with JDA, NTV, BLUE YONDER, and SAP is also a PLUS but not required.

• Experience within a Supply Chain, Logistics, Distribution environment is highly preferred.

• Hands-on training and experience with technical software/hardware support within a company (preferably warehouse, supply chain, distribution, logistics).

• First-line point of contact to troubleshoot, diagnose and repair software and hardware related issues with end-users in the facility.

• This is NOT a traditional helpdesk or ticket/incident support position.

Be part of the world's largest logistics company!DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. May help perform system backups and recovery and install new software.

Key Accountabilities:

• Responsible for operational system integrity, including setup and control.
• Facilitate site(s) Warehouse Management System with proficiency.
• Assist management with facility layout and design to efficiently utilize the WMS.
• Project development and implementation.
• Monitor WMS for inventory management control.
• Interface with operation staffs to maximize system efficiencies.
• Develop, implement, and monitor sites performance systemically.
• Analyze system discrepancies; generation of reports as necessary.
• May write crystal programs as required to facilitate the success of the total network.
• Interface with customer host representative to identify and resolve issues systemically.
• Diagnose complex end user device issues, recommend and document process for resolutions.
• Develop and maintain training materials and guides to using the system.

Required Education and Experience:

• High School Diploma or Equivalent
• 1-2 years of WMS experience
• Proficient in report writing- 1 to 2 years experience

Our Organization is an equal opportunity employer.

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