Systems Engineer

22nd Century Technologies, Inc.

Chicago, IL

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JOB DETAILS

SKILLS

Acceptance Testing, Administrative Skills, Amazon Web Services (AWS), Artificial Intelligence (AI), Atlassian JIRA, Best Practices, Board Meeting, Change Control, Cisco Network Systems, Cloud Computing, Communication Skills, Consulting, Customer Support/Service, Disaster Recovery, Documentation Standards, Endpoint Security, Hardware Installation, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information/Data Security (InfoSec), Lift/Move 40 Pounds, Linux Administration, Linux Operating System, Management of Information Systems/Technology (MIS), Microsoft Certifications, Microsoft Product Family, Microsoft Windows Server, Network Administration/Management, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Requirements Management, Root Cause Analysis, Software Installation, Software Patches, Systems Administration/Management, Systems Engineering, Technical Support, Technical Writing, Time Management, Ubuntu, Virtualization, Writing Skills

LOCATION

Chicago, IL

POSTED

1 day ago

Office: Mon-Thurs / Remote: Fri
8:00am - 3:00pm
Duration: 18 months
Hours: 35 per week

Required Skills / years of experience
Network Administration / 3 years
Microsoft Systems Administration / 3 years
Linux Administrator / 3 years

Evaluation Criteria specific to this position:
Industry certifications will be considered in evaluation

General Description
Installs, maintains, administers, and supports IT systems, servers, appliances, and software. Provides Tier-1 and Tier-2 Service Desk support, escalating tickets to Tier-3 as needed. Works under minimal guidance and in accordance with the policies, processes, and specifications set by IT management. Adheres to professional standards in security, documentation and communication.
Uses internal and external resources to complete projects, implement new systems, and troubleshoot issues. Works with all departments to resolve issues and further the mission of IT. Attends staff meetings and contributes input on project work, open issues, and process improvement.
Performs patching and approved upgrades on a routine basis. Maintains and ensures a safe, secure, and well-organized server room environment including installing, upgrading, or removing hardware as needed.
Possesses a well-rounded technical knowledge of Windows Server and Ubuntu Linux operating systems. Possesses experience with cloud, virtualization, and AI technologies, system backups, storage management, endpoint protection, disaster recovery methods, and information security best practices.
Must be able to work independently, follow a set work schedule, and meet deadlines for service desk support and assigned project responsibilities. Must be able to adhere to specified standards and specifications, resolve open issues to completion, and respond to priority situations as they arise.

Primary Responsibilities (May serve in one or more of the following roles.)
Design and Implementation

Understands design specifications and makes recommendations to improve the design of systems configuration and implementations.
Installs new apps, servers, and other system components that meet the organization's needs.
Tests and documents new system or app implementations to CTPF IT Department standards prior to user acceptance testing,

Support

Performs root cause analysis and provides resolutions to service desk tickets in timely fashion.
Maintains responsibility as situations warrant for resolving escalated or delegated support calls and ensures they are completed properly.
Conscientiously reviews open tickets for resolution in a timely manner.
Assists with board meeting support.
Provides technical problem resolution assistance to other IT personnel, business units, or clients.
Documents solutions to technological issues in Jira Confluence, clearly detailing the source of the problem and steps to accurate resolution. Maintains other technical documentation in appropriate department locations.
Utilizes vendor or consultant assistance for trouble resolution, as necessary.

Maintenance

Identifies systems and devices requiring ongoing maintenance, which will include patching and upgrading following change control policies and guidelines.
Works during maintenance windows to ensure minimal business impact and client interruption.
Provides a secure and well-organized environment in the IT Storage, MDF, and IDF rooms by installing or removing hardware as needed for the proper functioning of computing and related IT equipment.

Position Qualifications
Education and Experience:

Undergraduate degree
Certifications from Microsoft, AWS, Cisco, and LPI preferred.
3 years' experience as a Network Administrator or Systems Engineer
Strong written and verbal communication skills

Physical Requirements:

Lifting and moving up to forty pounds occasionally.
Sitting for long periods of time, some standing and repetitive physical activity

Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment (i.e., computers, phones and photocopiers).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About the Company

22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Computer/IT Services

FOUNDED

1997

WEBSITE

https://www.tscti.com/careers-0

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